Technical Consultant - London, United Kingdom - Contentful

Contentful
Contentful
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About the Opportunity:

Contentful's Technical Consultants are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers.

As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies.

Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 10%.


What to expect?:


  • Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
  • Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
  • Keep abreast of Contentful product developments and synthesize these into best practices, workshops & enablement materials for our customers
  • Create prototypes or code examples to facilitate customer onboarding and to support projects
  • Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
  • Continuously seek, synthesize and communicate customer product feedback to our Product Management, Engineering, and Marketing teams
  • Support engagement managers on quoting and scoping of SOWs
  • Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful.
  • Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others
Within Contentful, you will work closely with Technical Project Managers and Solution Architects on accounts implementing Contentful.

You will be following the architectural approach and project plan laid out by the account team in order to make sure the implementation is successful and delivered in a timely manner.

You will also be expected to report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.


The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments.

Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams' building efforts.

Your experience working with customers will allow you to continually refine our best practices and form opinionated advice.

There are also opportunities to contribute to Contentful's thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at our Contentful conference.


What you need to be successful:

  • At least 2 years-experience in a similar customer-facing role, for example in a technical consultant, solution engineer or implementation engineer role at an API-first (REST, GraphQL) SaaS company.
  • Professional experience working on projects that utilize microservicesbased architectures and transitions away from monolithic architectures.
  • Experience working on digital experiences beyond the web is a plus.
  • Developer skills in any of the following: Javascript ES6, Ruby, ,.NET, Swift, Java, Python or PHP
  • Experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Serverside, clientside, hybrid rendering and Static Site Generation including ISR (eg. Gatsby)
  • Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field)
  • Comfortable working in a fastpaced environment with multiple customer engagements at once
  • Strong interpersonal, presentation and persuasion skills with the ability to build diverse relationships and influence technical and nontechnical audiences
  • The ability to work both autonomously and with a team to drive customer results.
  • Excellent
    English & German communication and presentation skills and confidence conveying knowledge to a technical audience.

What's in it for you?:


  • Join an ambitious tech company reshaping the way people build digital experiences
  • Fulltime employees receive Stock Options for the opportunity to share ownership and the success of our company
  • We value
    Work-Life balance and
    You Time* **A generous amount of paid time off, including vacation days, education days, and volunteer days
  • Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life's challenges
  • Use your personal education budget to improve your skills and grow in your career.
  • Use your physical fitness budget to get away from your desk and support your physical wellness
  • Enjoy a full range of virtual and inperson events, including workshops, guest speakers, and fun team activities
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