Customer Service Advisor - Middlesbrough
1 month ago
Job summary
We are looking for a Customer Service Advisor to join our Customer Contact Team based in a call centre environment in Middlesbrough. As a Customer Service Adviser you will work within the Early arrears department and be the first point of contact for our customers through great conversations you will understand the customer finance situation take full ownership during the call and support the customer to a resolution.Responsibilities
- Arranging collection of the debt through telephone email and online services
- Contacting consumers to put in place tailored solutions to enable them to address their debt situation bearing in mind their financial well-being Handling general file queries Sending out financial statements evidence and response packs Working with vulnerable consumers in line with the firms policies and procedures Make sure to put customers first taking ownership of their queries building rapport quickly and providing the highest level of customer experience Diagnose a full range of customer needs providing appropriate product information help and support to meet the needs identified Make sure all customers are acknowledged and responded to within pre-arranged service levels and timeframes Make sure all interactions are fully accurately consistently logged updated on t
hecustomer service systems Respond positively tJob description
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