Service Design Manager - London
Only for registered members London, United Kingdom
3 weeks ago
* This salary range is an estimation made by beBee
Job summary
Our client is reimagining the UK's out-of-home delivery ecosystem connecting lockers, shops, and collection points into a seamless national network. At the centre of this transformation sits Service Design, shaping how millions of people send, collect, and experience deliveries every day.
Responsibilities
- Leading and developing and growing a multidisciplinary service design team to deliver impactful, scalable experiences.
- Defining service blueprints that bridge customer journeys with operational excellence.
- Partnering closely with Product, Engineering, and Operations to create end-to-end consistency.
- Translating insight into strategy shaping decisions at the highest level.
Job description
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