File Handler - Bolton, United Kingdom - Keoghs

Keoghs
Keoghs
Verified Company
Bolton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Working in our Non Delegated Authority Motor team the file handler will handle litigated delegated and non-delegated motor instructions on behalf of key insurer clients.


Key Accountabilities

  • Reviewing files, noting and abiding by Client Guidelines
  • Knowledge of litigation, the CPR Rules and Court procedures
  • Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure.
  • Draft reports confirming Strategy and agreeing the most suitable approach with the client.
  • Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate.
  • Undertaking negotiations with Third Party Solicitors
  • Liaising with Insured and Insurers and Brokers where necessary
  • Ensuring 'actions' are carried out as per Action Lists in Case Management System
  • Undertaking Court Hearings
  • Ensuring relevant tasks are delegated to the paralegals
  • Accurately recording time and management information
  • Accurately processing bills in accordance with Client Guidelines
  • Ensuring files are kept within ISO 9001 guidelines
  • To ensure compliance with the SRA Standards & Regulations

Experience, Skills and Qualifications

  • Sound and practical experience of handling RTA litigated files is essential, with evidence of managing own case load and reporting skills
  • Ability to work as part of a Team
  • Ability to use own initiative
  • Ability to plan and prioritise workloads
  • Ability to recognise and delegate some tasks
  • Excellent listening and verbal communication skills
  • Good telephone negotiation skills
  • Ability to follow work processes and keep to Strategy
  • Ability to recognise when sensitivity and tact are required
  • Ability to make decisions
  • Ability to remain calm under pressure
  • Good IT skills including Word, Outlook, and experience of a Case Management System preferred

Values:
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values:
We listen, are down to earth and supportive
We work together towards a common goal
We're friendly with a can do attitude
We care about our clients
We evolve


Contract Type

  • Permanent

Area

  • Personal Injury and Jurisdictions

Sub Area

  • NDA Motor

Office

  • Keoghs Bolton Parklands

Closing Date

  • 02 May 2023
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