Administrator - Abingdon, United Kingdom - Miele GB
Description
Administrator
Miele Professional
We're hiring an Administrator in Abingdon, Oxfordshire to join our Miele Professional team to support our wide and varied client base.
Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being _'Immer Besser'.
_
Highly organised with the ability to deploy common sense, you will be the connection between our field-based Miele Professional Service Technicians, our partners, our customers and all touch points across the complete Professional business unit, to facilitate the solution when problems arise with their commercial appliances.
Who are we?
Miele is a world leader in the production of premium domestic and commercial appliances. Miele Professional cares for our commercial customers with the most reliable and sustainable solutions.
Our customers are wide with varying needs, such as care homes, education establishments and laboratories, and some brand names you may have heard of like McDonalds, Premier Inn & Pets at Home.
At Miele, we take immense pride, not only in the quality of our appliances but all aspects of customer interactions.
Since being founded in 1899 as a family company, Miele has followed its Immer Besser 'Forever Better' brand promise.This means we will do all that we can to be "forever better" than our competitors and "forever better" than we already are.
We all share one home, our planet - and the responsibility to preserve it.In your new role
Miele Professional is in an exciting growth phase and the Professional back office, you will be working more closely and collaboratively across all of Professional sales, marketing, service and the rest of the business.
Your new role will be to facilitate the planning and scheduling of engineer's workloads, liaising with partners to schedule work along with utilisation on multiple customer and end user platforms.
Your customer service interactions will have the customer at the heart of what you do so that we are always fulfilling our commitment to them.
In addition, you will be involved in regular customer interactions to maintain relationships that may relate to annual servicing, contract renewals and invoicing along with supporting your customer with other enquires and assisting colleagues in other areas of the Professional Back office.
About you...
Training will be given on the technical aspects of the role, we would ask that you are IT literate with experience of scheduling or coordinating administrative support to multiple projects or programmes with examples of managing internal and external service providers or stakeholders
Your written and verbal communication skills gained through your previous coordination roles will ensure that you are confident to challenge when necessary and build rapport and trust to drive credibility and confidence to our customers.
We love to see people who can demonstrate the passion and pride that matches the premium nature of our brand
What to expect from us:
In addition to a strong commitment to your personal development and growth, we can offer you a salary of up to £24,000 plus a competitive benefit package.
With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight.
We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best.
Alongside your existing skills and experience, we're looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
More jobs from Miele GB
-
Head of It
Abingdon, United Kingdom - 6 days ago
-
Head of Logistics
Abingdon, United Kingdom - 1 day ago
-
Product Advisor
Abingdon, United Kingdom - 3 weeks ago
-
Part Time Customer Service Advisor
Abingdon, United Kingdom - 2 weeks ago
-
Sales Consultant
London, United Kingdom - 3 weeks ago
-
Head of Field Service
Abingdon, United Kingdom - 19 hours ago