Housing Officer - London, United Kingdom - CHOICE SUPPORT

CHOICE SUPPORT

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:

Housing Officer

Directorate and Service/Department:

Central Services/Housing

1. Main Purpose of Job

To deliver a high quality housing management service to tenants, managing a portfolio of supported properties occupied by vulnerable adults.

2. Position in Organisation
See attached Housing Structure

3.
Scope of Job

To provide a generic, high quality housing management service to a wide range of different properties including supported living services and registered care homes.

The post holder will be responsible for a housing management
'patch' but will be expected to work flexibly with the other Housing Officers to provide an excellent housing service across the full portfolio of properties managed and owned by Choice Support.

4. Responsibility for others
This post does not have any responsibility for other staff

5. Problem Solving
Able to deal with a range of issues in liaison with Support teams, Registered

Providers, landlords, tenants, families and contractors. A good understanding of housing law and process together with some technical and welfare benefits knowledge is needed.

6. Resources
To have a good understanding of rents and service charge budgets, including budget setting and management. The post holder will be responsible for maximising income through effective management of rent arrears and voids.

Key responsibilities

See Appendix A
Housing Officer Revised March 2023

Job Title

Housing Officer (Full Time) Person Specification

Criteria
Essential
Qualifications
Holds a Housing qualification or equivalent in a related discipline

Evidence of continuing professional development appropriate to the level of the role
Full Driving Licence & Car

Demonstrable *Good understanding of housing law
Knowledge

Sound knowledge of housing management
Good understanding of supported housing
An understanding of the importance of confidentiality
A commitment to and promotion of equal opportunities and empowerment of all, encouraging diversity
Belief in Choice Support principles of practice and values

Skills/ *Experience in housing management
Experience

Understanding of supported housing
Experience of working in a customer facing role
Assertive, confident approach to dealing with complex issues.
To be able to effectively handle difficult phone calls on a variety of matters
Highly organised, able to prioritise and deliver to tight deadlines within a business critical environment
Good communication skills both verbal and written with a wide range of people
Ability to provide support to all residents including those with vulnerabilities
Ability and willingness to travel

Housing Officer Revised March 2023

Personal
Reliable attributes Honest

Flexible
Resilient
Creative and innovative
Able to take initiative
Resourceful
Team player
Respectful
Understanding and empathetic
Willing to learn
Highly organised

Housing Officer Revised March 2023

APPENDIX A

Key Responsibilities:

To act as a key point of contact within the Tenant Services' team for tenants, residents and relatives, colleagues, contractors, Registered Providers and suppliers. To deliver a generic, high quality housing management service to a portfolio of properties occupied by vulnerable adults.
To manage a 'patch' of properties undertaking all housing management functions to include considering referrals, preparing tenancy and licence agreements, signing up new tenants, dealing with Housing Benefit claims, managing rent arrears, dealing with tenancy enforcement, setting and managing service charge budgets, liaising with support staff, handling enquiries and complaints, property audits, estate inspections and point of contact for Registered Providers.
Attend and represent Choice Support at court, external meetings, case conferences, forums and evictions.
Ensure that tenancy management objectives and key performance indicators are achieved.
Establishes and maintains an effective working relationship with stakeholders.
Updating I.T systems and maintaining effective record-keeping.
Plays a role in ensuring Choice Support complies with regulatory health and safety issues, and ensures we are working in compliance with company policy and procedure.
Authorises payment of invoices within limit of delegated authority.
Sources suppliers for housing management delivery e.g. gardeners, cleaners.
Works alongside support colleagues to facilitate the purchase of furniture, furnishings and equipment to ensure that the properties and home environment are maintained to a good standard.
Works as a team player to deliver and develop excellent customer service standards.

Housing Officer Revised March 2023

Collates information of a highly confidential and sensitive nature regarding service users and property related issues for company use, maintaining confidentiality at a