Customer Service Advisor - St Albans, United Kingdom - Stevensons

Stevensons
Stevensons
Verified Company
St Albans, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Location:
St Albans


Salary:
Competitive Salary


Hours:
Full Time

Main purpose of the role

  • To take responsibility of the daily tasks within the Customer Service Department
  • To ensure all customer queries/complaints are dealt with quickly and efficiently in a professional manner.
Primary Responsibilities

  • Processing of orders
  • Liaise with the buying department on due dates of outstanding products and communicating to customers
  • To ensure all misplaced/lost orders are investigated and resolved
  • Settle all complaints in line with company guidelines
  • To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
  • Ensure all refunds are completed using Sage Pay or PDQ
  • Responsible for all administration duties
  • To attend selling events when required
  • To help with annual stock checks
  • To support with appointment admin where needed
  • Any other reasonable management tasks
Knowledge and Skills

  • Knowledge of MS Office and the internet.

HOW TO APPLY

Name:
Rita Young
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