Digital Delivery Coordinator - London, United Kingdom - Informa Connect

Informa Connect

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Informa Connect are part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more.

No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Reporting into the Digital Delivery Manager, the Digital Delivery Coordinator will give you the opportunity to become highly skilled in delivering best in class hybrid events across Informa Connect, TLA & Global Finance.

The portfolio will focus on a growing number of hybrid event products.

The role will revolve around a comprehensive list of responsibilities for hybrid event delivery that occur throughout the hybrid event (Smart event) lifecycle.

Success in this role will be delivery of high quality, cost-effective and sustainable event experiences to agreed KPI's and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

Responsibilities

Project Management/Delivery (60%)
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Pre-Event

Take ownership of delivering the digital elements of Smart events, which include building event platform and app, completing uploads/imports (such as attendee lists, branding assets, and event resource materials), assigning role types and permissions, building all aspects of the event agenda and networking functions, facilitating all backend admin tasks such as polling and push notifications
Attend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutions
Undertake platform tech and quality assurance checks with Digital Delivery Manager
Support the wider team with digital delivery issues
Manage the lead retrieval process with the sponsor and exhibitor delivery manager to ensure quality delivery of leads.
Supporting the wider team on all aspects of the event execution
Maintain strong customer service with response times set at less than 24 hours
Prepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentation
Help team to ensure all Health & Safety requirements are met
Help to embed sustainability into every event in line with Informa's FasterForward approach

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Onsite

Manage the ontheday delivery of the Smart events, such as: staffing the event platform help desk onsite, troubleshooting attendee login issues, managing polls and notifications
Make amendments to the platform as required
Provide updates as needed on session attendance and engagement for sponsor assets/areas as requested (end of each day)
Share behavioral patterns with key stakeholders (SPEX, marketing etc.)
Be main point of contact onsite for any speaker, sponsor, and customer service issues relating to the platform/app

Administration (20%)

Data capture and analytics
Undertake all necessary event administration tasks, including KPI data forms, business reports, accreditation administration and providing data for debrief meetings
Provide Sponsorship (or data delivery team) with post event data reports and circulate final attendee lists
Prepare and upload FAQs onto digital platform.
Continually introduce ideas for improving processes to eliminate obsolete workflows and tools with little customer value or ROI.
Distribute presentation material and/or recordings from the event for attendees

Collaboration/Best Practice (20%)

Serve as the main point of contact for the full event team on all things digital
Prepare notes for debrief meetings and ensure all stakeholders are clear on their role within these meetings
Undertake regular engagement and feedback with key internal and external stakeholders
Attend all scheduled meetings with internal stakeholders, Smart Events delivery team, marketing, SPEX and the wider event team
Follow a customerfirst approach that provides efficient, effective and best practice services
Regularly meet with the Digital Delivery Manager to ensure projects are being delivered correctly and on time
Use stakeholder feedback to help improve processes and client experiences
Coordination with and support the wider Smart Events Delivery Team as required for hybrid events
Performance of special projects in collaboration with other teams as requested

Qualifications Required Experience**- An understanding of how to successfully deliver world class digital, hybrid and/ or live event experiences would be advantageous

Professional experience in a B2B or B2B media industry is desired but not essential.
A strong communicator who can confidently liaise with all levels internally and e