Service Planner - Tonbridge, United Kingdom - Otero Door Specialists Ltd

Description

About us
Otero Door Specialists Ltd is a small business in Tonbridge.

We are professional, agile, fast-paced, and our goal is to provide service and installation of automatic door, roller shutter ad gates across the south and midland of England.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Relaxed atmosphere
• Onthejob training
• Company perks
• Casual work attire

Service Planner Role - fast pace, intense, rewarding, oppotuntiy for managment roles.

RECEPTIONIST, ANSWERING OFFICE PHONE CALLS AND CUSTOMER SERVICE.

SCHEDULING PRE PLANNED MAINTAINANCE FOR ENGINEER ACROSS SOUTH OF ENGLAND TO MEET THE SERVICE LEVEL AGREEMENT WITHIN THE CLIENTS CONTRACT.

ASSIGNING THE CORRECT ENGINEER FOR THE SERVICE EQUIPMENT REQUIRED.

THIS WILL MEANS CONTACTING THE CLIENT TO ARRANGE THE SERVICE, date and time AND THEN RAISE THE WORKS FOR THE ENGINEER.

BEING ABLE TO ADAPT TO LAST MINUTE CHANGES DUE TO REACTIVE CALLS OUT ON A RESPONSE FOR 1 HOUR - 8 HOURS AND FINDING THE CORRECT AND CLOSEST ENGINEER TO DISPATCH

REACTING AND SCHEDULING REACTIVE CALLS OUT ON A DAILY BASIS

CUSTOMER SERVICE - HANDLING ANY CHASES FROM CLIENT ON A PARTICULAR JOB AND UNTAKEN THE ROLE TO RESOLVE THE SITATUON TO KEEP THE CLIENT HAPPY.

Salary:
£17,711.00-£21,237.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Tonbridge: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Supply chain: 1 year (preferred)

Work Location:
One location