Neighbourhood Advisor - Coleford, United Kingdom - Two Rivers Housing

Two Rivers Housing

Verified Company

Coleford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent

Full time (37 hours per week)

Closing date: 29th of April 2024

Interview date:
To be confirmed

_ Come make a real difference as our Neighbourhood Advisor_

_ Everyone should have a warm, safe, affordable home._
As a Neighbourhood Advisor you'll play a key role in helping us provide this for our tenants. Working on a designated patch, you'll really get to know the tenants in your neighbourhoods.

You'll work with them and other local agencies to support them in maintaining their tenancy and helping resolve neighbourhood issues.

What you'll bring to our team

As the friendly face of Two Rivers Housing, you'll use your skills and expertise to deliver a great customer experience for our tenants.

You'll be responsible for the maintenance of all tenancy paperwork and record keeping.

You'll work directly with partner agencies, inhouse teams, and friends and family to champion the needs the tenants you work with and be the first point of contact for queries and information.

What we're looking for

You 'll be able to work independently, managing your own workload effectively to deliver operational plans and working with other inhouse teams and external partners as required.
You'll be experienced in tenancy and housing management legislation and be able to work in challenging customer facing situations, which require good communication skills, diplomacy and excellent customer service resolution and negotiation skills.
You'll have a good understanding and awareness of housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.

Qualifications

CIH Level 3 qualification or equivalent.
Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.
Full UK driving licence and access to a car insured for business use.

Need some additional support?

We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers.

If you need any additional help or support through the recruitment process, please get in touch with our team.

Not the role for you?

People lie at the heart of Two Rivers Housing's success and we offer great rewards in return for great contributions from our staff.

We have always been deeply committed to training, motivating and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several prestigious external organisations.

We are particularly proud to have earned our place in the Sunday Times 'Top 100 Best Not for Profit Organisations to Work For' and we have held the Investors in People 'Gold' accreditation for several years now.

We've also won awards for our apprenticeship training programme.

Here are just a few of the many reasons why we - and others - think Two Rivers Housing is an excellent organisation to work for.

We're a notforprofit community association that makes a real difference to the lives of thousands of people.
We work in a modern, environmentallyfriendly office, which has been nationallyaccredited for energyefficiency, sustainability and workplace safety.
We offer a flexible approach to working styles and worklife balance, including options to use our flexitime scheme, agile working policies and our jobshare and parttime contracts.
We run employee engagement initiatives and a reward scheme to recognise individual and team contributions.
We believe in having fun at work too We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual allstaff awayday and there's always a plentiful supply of cake to raise money for charity and celebrate special occasions
We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litterpicking and painting.