Customer Support Specialist - Shirebrook, United Kingdom - HD EMPLOYMENT LTD

HD EMPLOYMENT LTD

Verified Company

Shirebrook, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Purpose Of Position:
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Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities Primary Responsibilities Key Functions Support

Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Testing new software releases Personal Development Work through the education courses to become certified in the software and keep up to date with new releases as they become available.

Required Skills:

Methodical approach
Being able to replicate a process and demonstrate as such is essential

Self-Motivation - Ability to work without constant supervision

Self Learning
Ability to utilise the vast array of education media

Soft Skills

The ability to talk to customers over the phone and in person, explain principles and report back findings from testing.

Communication Skills

Good written, oral and documentation skills.

Attention to detail

Attention to detail

General
A desire to learn and prove yourself No specific qualifications are required however, experience of a working in a manufacturing company would be desirable. Salary £20,000 to £25,000 plus pension and 22 days holiday rising to 28 after tenure plus bank

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£25,000.00 per year

Benefits: