Field Engineer - London, United Kingdom - Academia

Academia
Academia
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

An exciting opportunity has become available on a full-time, permanent basis and offering an immediate start within our rapidly expanding Technical team.

We are looking for a dynamic Support Technician to provide on-site and remote support for the vast numberof Primary and Secondary school customers located in London and the surrounding areas.

You will provide a high-quality, professional IT support service to staff and students, covering teaching, research and administrative devices.


You will be responsible for:


  • Providing onsite support to a number of different customers within the education sector
  • You will ensure a high level of customer service is always maintained in a professional and efficient manner and within the agreed timescales
  • Managing expectations of the client, keeping them informed and up to date with progress
  • Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets
  • Ensuring that the general health of devices is maintained
  • Completing replacements and installation of hardware when required
  • Linking of systems
  • Installation, configuration and deployment of equipment
  • Installation and upgrade of software on institution devices
  • Proactively monitoring and prioritising tickets within the IT support system
  • Become familiar with relevant schools IT related procedures and policies

Key Skills:


  • Providing an excellent customer service to our clients, keeping them updated and informed
  • Sound technical ability, ideally with an understanding of Windows 10/11, Windows Server, a good understanding of Networks, Smoothwall, iOS devices, Mobile Device Management tools, Google G-Suite
  • Ability to communicate effectively and clearly to both ICT and business staff
  • Ability to diagnose critical situations and seek specialist help as appropriate
  • Strong attention to detail
  • Effective management of time and able to prioritise multiple conflicting priorities
  • The ability to problemsolve quickly and effectively

Why Academia:


Academia the Technology Group is a fast growing, highly accredited, award-winning group of technology companies with a strong footprint in the educational space.

We specialise in supplying software, IT hardware, training and managed service solutions toboth public and private sectors.


Established in 2003, we employ over 180 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m.

Our growing customer base means we have now worked with every single university in the UK. Furthermore,as Ranked #1 supplier on many national frameworks, we are growing our provision more so to strengthen our position.

We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertiseand ability.


Benefits:


  • Gym Membership contribution
  • Health Cash Plan
  • Life Insurance
  • Free Will Writing Service
  • Borrow my doggie membership
  • Increased annual leave with length of service
  • Free annual leave on your birthday
  • And much more
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