Market & Cx Researcher - London, United Kingdom - Bridge of Hope

Bridge of Hope
Bridge of Hope
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Market & CX Researcher (Contract)

Day Rate:
£500 - £550 (Via Umbrella Company)

Duration: 6 Months (Possibility for Extension)


Location:
London/Hybrid

Job Purpose

We have a new and exciting position with one of our banking clients for a customer focussed Market & CX Researcher that can join the business and identify opportunities to enhance the customer journey, improving customer outcomes and customer experience.

This role is incredibly Customer Experienced focused, so a background in CX Research is essential for success in this position.

Role Requirements


Customer Experience:


  • Monitoring & Tracking our key customer journeys. Both running the day to day and identifying opportunities to improve
  • Elevating key insights from these programmes into our strategic forums
  • Partner with customer journey owners in the business to prioritise & improve on customer outcomes and experience
  • Advocate for the voice of customers

Market & Competitor Intelligence:


  • Creating clear & compelling insights across our market, competitors, trends and external forces
  • Identify opportunities for proactive research to ensure the business has a strong grasp of our consumers needs
  • Create strategic impact by socialising our insights with our core business partners

Running Impactful End to End Research Studies:

  • Framing up research opportunities
  • Designing and planning research studies, drawing on a variety of methods
  • Running projects endtoend in collaboration either internally or in collaboration with our 3rd party agencies
Experience and Skills Required

  • Someone with a mixedmethods background, but in particular strong quantitative skills
  • Research and/or Customer Experience background. Open to analytically minded people from operational or business backgrounds.
  • A natural collaborator able to work crossfunctionally
  • Academic background in the social sciences or business


As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

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