Hotel Reception Supervisor - Manchester, United Kingdom - CitySuites

CitySuites

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CitySuites,
a market leading accommodation for the business traveller, is seeking an experienced, service driven and highly vigilant Reception Supervisor to work within our premium residential residence in Manchester city centre.
As a Reception Supervisor you will work in shifts as part of a team. The reception team will work individually and will provide a 24/7 reception presence.

CitySuites is a 7 days a week operating residence and the reception team will be required to work weekends as well as occasional night shifts.

Key Role Responsibilities:

To be the point of contact based at the reception desk, for all residents and visitors
Checking in/out process of guests
Assist the guests where ever possible to ensure they have the best possible stay.
To quickly get to know each resident and ensure that they are always acknowledged and greeted whenever they are met
To attend to any query or incident within the residence, and resolve the query promptly
To complete all allocated tasks as laid out during the shift independently
To be extremely organised & efficient to ensure all tasks are completed to the highest standard and any guest requests followed up & completed
To be able to communicate & provide thorough, detailed handovers to coworkers
As part of the reception team, provide the administration for the residence
To be able to process payments and invoices accurately and complete end of day banking reconciliation at the end of each shift/end of day
Be responsible whilst on shift for operating the pcbased Property Management System for all customer enquiries, bookings, payments, issuing invoices and chasing up overdue payments.
To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services and escalating the issue to the General Manager
To take and maintain clear and detailed records of any incidents which may occur during the shift and where required, prepare and submit written reports to the General Manager.

Work Location:
In person