Sales/customer Service Administrator - Bury St. Edmunds, United Kingdom - Anglia Firewood

Description

We are currently looking a customer service/sales representative to join our office team on a full time basis.

We are a small team and our company is rapidly expanding; we are looking for a team member who will be passionate about helping us fulfill our current workload, but also help us to develop, improve our systems as we expand.

Because we are a small team, the right person can really make a difference


We are looking for someone who can assist with the following:

• Answering phones and dealing with sales calls
• Contacting customers with delivery dates
• Lead generation
• Creating job packs for delivery drivers
• General admin assistance for other members in the team
• Answering Tawkto (website chat feature)
• Handling any complaints in an efficient, professional, and timely manner
• Route planning
• Social Media script writing and assisting our social media team
• Helping to prepare for marketing promotions
• Helping to build our agent network
• Ad Hoc admin tasks for MD

The ideal person will have the following attributes:

• Confident and calm when handling a high volume of customer enquiries
• Be able to problem solve
• The ability to take the initiative
• Good spoken and written English (spelling and grammar)
• Good maths skills
• Positive working attitude and enthusiastic.
• Previous experience within an office essential
• High level of office IT skills desirable (especially with excel, word, outlook and powerpoint)
• Be prepared to muck in with all tasks

Customer service is very important to our company, and we strive to deliver five star service and expect all of our employees to be committed to this.

You should be passionate about your job and keen to be involved. For the right person there will be opportunities to put your ideas forward and implement them.

We are a small company with no limits, so success will be rewarded.

If this sounds like you get in touch

Work remotely

• No

Pay:
£23,000.00-£30,000.00 per year


Benefits:

• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (required)

Work Location:
In person

Expected start date: 01/06/2024