Customer Experience Executive - Sunderland, United Kingdom - Rheal

Rheal
Rheal
Verified Company
Sunderland, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Rheal is one of the fastest growing nutrition brands in the UK - on a mission to help more people live healthier & happier with superfoods.

We value the health of our consumers and the planet, by providing high quality, organic products and planting trees with every order.

In the last 3 years we have raised over £1m in investment, appeared on BBC One's Dragons' Den and grown from a team of 2 to over 40.

There really couldn't be a more exciting time to join our team and become part of this journey


The Role:
Customer Experience Exec
We have an exciting opportunity for you to join an amazing Customer Experience team.

We pride ourselves on providing first-class customer service, support & educational advice for all customers, to ensure we always give the best Rheal experience.


  • 37.5 hours per week: 8:00am 4:30pm (fulltime & permanent)
  • Hybrid Working: (23 office days per week preferred)
  • Based locally (Tyne & Wear or County Durham).
  • Salary based on experience. (Between £23,000 £25,000)

Responsibilities:


  • Responding & managing customer enquiries; from ordering, product recommendations, returns, amends or cancellations.
  • Maintaining regular communication with our operations team, to manage customer returns, cancellations and amends,
  • Managing reviews & customer feedback on Trustpilot.
  • Helping monitor our exclusive Facebook Community group.
  • Reviewing processes and procedures to ensure an efficient customer journey across multiple platforms including brand website, TikTok shop and additional shopping channels.

Essential Experience:


  • Up to 1 year working in a Customer Experience facing role.
  • Experience using a Customer Experience platform such as Zendesk or Gorgias.

Desirable Experience, but not essential:


  • Experience managing TikTok Shop enquiries.
  • Experience with the Trustpilot platform and managing reviews.

Who we're looking for:


  • You have a genuine passion for providing excellent customer service and understand its importance to driving brand loyalty and growth.
  • A strong set of verbal and written communication skills; you're witty, confident and not afraid to pick up the phone.
  • You are tech savvy and can quickly learn new systems.
  • You have a strong initiative to solve problems in a timely manner.
  • You're a good communicator and team player.
  • A selfmotivator and hardworking individual, with a genuine desire to grow your own skills.
  • You understand the life of a startup/high growth business and are happy to roll up your sleeves.

What we offer:


The opportunity to join the fastest growing superfood brand in the UK; with health, wellbeing & sustainability being at the core of what we do.

Private Health Care, including dental & optical

Team socials


Job Types:
Full-time, Permanent


Pay:
£23,000.00-£25,000.00 per year


Benefits:


  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Work Location:
Hybrid remote in Sunderland

Application deadline: 21/06/2024


Reference ID:
Customer Experience Executive
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