Client Project Coordinator - Chorley, United Kingdom - Parkingeye

Parkingeye

Verified Company

Chorley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists.

We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.

We are looking for a Client Project Coordinator to join the Sales Team covering 12 months maternity leave.

As a Client Project Coordinator you will work under the direction of the Client Project Team Manager, to be the voice of the customer internally, ensuring a high level of customer experience whist maximising efficiency within the sales process.

You will be responsible for managing micro projects on a daily basis in the form of sales submitted by the Commercial Manager team, ensuring that each project is completed in line with the set SLA's.

What's In It For Me?

Salary of £20,400

Monday

Friday, flexible home working
23 days holiday which increases with service, plus Bank Holidays
Pension Scheme
Life Assurance and Cashback scheme for medical costs
Employee Assistance Programme.
Discounted Gym Memberships and lots of other free benefits

Working within the sales team, you are assured of a fast paced, exciting role that is varied each day.

The purpose of the role is to welcome new clients into the business and ensure the experience is as seamless and efficient as possible in order to create a positive working partnership with a new client.

An effective onboarding process will result in both the needs of the client and business being met.

A successful Client Project Coordinator will be an extremely good administrator, highly motivated and confident in nurturing client relationships in their early stages and in liaising with a range of internal departments.

The ability to multi-task and be proactive about workload is key, as well as being able to provide updates on where workstreams are up to in the onboarding process.

Client Project Coordinators work closely with Commercial Managers to understand the needs of each individual client and site and assist in translating that into a viable solution that meets the requirements of the client whilst also allowing the business to be fully compliant from an industry point of view.

Client Project Coordinators, alongside the Commercial Managers will be the first point of contact that a client will have with the business and so are expected to engage with customers in a friendly and professional manner, ensuring a positive customer journey at all times.

KEY DUTIES & RESPONSIBILITIES

Overview

Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation
Complete a variety of administrative tasks in connection with the onboarding process from PSQ through to go live and communicate these stages where necessary to clients and with internal departments
Ensure a high degree of accuracy and process quality control through attention to detail and proactive problemsolving
Work to deadlines and help to achieve monthly sites issuing targets company wide
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team cooperation
Ensure that the Commercial Managers are kept informed of any developments relevant to the accounts you are supporting them on

FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED

Results and target driven
Strong computer and English language skills
Confidence in dealing with all levels of personnel both externally and internally
Willingness to assume responsibilities and take ownership of tasks
Aptitude to work both independently and as part of a team
Experience in an administration support role
Capacity to work under pressure as customer requests can often occur in an unpredictable manner