Service Delivery - Ely, United Kingdom - Department for Environment, Food and Rural Affairs

Department for Environment, Food and Rural Affairs
Department for Environment, Food and Rural Affairs
Verified Company
Ely, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £25,915 - £27,116
Job grade:


  • Executive Officer
    Contract type:
  • Permanent
    Business area:
  • DEFRA
  • COO
  • Property & Corporate Strategy
    Type of role:
  • Estates
  • Operational Delivery
  • Property
  • Other
    Working pattern:
  • Flexible working, Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Service Delivery
  • Heron House, Ely
  • Fixed locationAbout the job

Job summary:


  • Could you be our new Facilities Management Operations Officer? Are you interested in a varied job? Are you a hardworking and an enthusiastic individual who can work well as a team while also maintaining the ability to work independently? This role, acting as the lead for Facilities Management on site while supporting the wider team could be what you are looking for.
  • Defra Group Estates is responsible for providing fit for purpose and valueadded estates and Facilities Management services to the Defra Group Network, particularly as government works towards 'One Public Estate'

Job description:

This role provides a comprehensive, efficient and effective range of facilities services.

It provides support to the FM team, our local site-based customers, and the wider property portfolio team to meet our corporate and environmental goals.

It is a full-time site-based role (Ely office within the Brampton hub) requiring occasional travel to other sites. The successful post holder will be expected to staff the site during normal office hours.


Key Responsibilities:

  • This is a challenging role with priorities and tasks changing daily so the post holder will need to be highly motivated and able to organise their time/workload to achieve the outcomes required.
  • The post holder will be required to:
  • Act as an initial point of contact for the team, communicating and filtering information so that advice and support is delivered accurately, and standards and priorities are met.
  • Develop and maintain a strong customer focus to enable effective working relationships and partnerships to support environmental goals and maintain a positive reputation.
  • Check compliance with environmental, health, safety and legislative standards and service levels through inspection, monitoring and survey work, in order to carry out and support the business plan and environmental outcomes.
  • Carry out delegated Site Responsible Officer tasks at specific properties as agreed with the Site Responsible Officer.
  • Provide a timely and accurate administrative support service to the line manager / team, ensuring efficient systems are in place to maximise the effective use of line manager's / team's time.
  • Organise, maintain and develop information storage and retrieval systems and ensure that information is up to date and readily accessible to facilitate departmental workflow.
  • Participate in the development of teamwork plans and deliver any agreed actions effectively, to contribute to business planning and delivery.

Person specification:


  • Previous experience essential to the role:
  • A Customer Service, Reception or Facilities Management related role.
  • Delivery of core Facilities Management support services including provision of postal, reception services and meeting room bookings, managing ordering, stock maintenance and purchase of office supplies, and stationery.
  • IT skills (Microsoft Office). The job holder will have to learn inhouse systems.
  • Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues.
  • Maintaining good relationships with contractors, suppliers and other stakeholders.
  • Supporting local project management.
  • Providing a Helpdesk service to customers.

Licences:


  • Full UK Driving Licence
    Behaviours:
We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together
  • Delivering at Pace
  • Managing a Quality Service

Benefits:


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
Things you need to know


Selection process details:


  • This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
    Application Process

Sift
Sifting will take place on 17th January.


Interview
A presentation or additional exercise may also be assessed.


Location
Travel and subsistence will not be paid for travel to a base office location.


Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.


Salary

Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals fo
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