Help Desk Administrator - Leeds, United Kingdom - BigChange

BigChange

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Would you love to start a career with a fast paced tech company who are officially an Outstanding Company to Work For?

Whilst you may not yet have the skills or experience relevant to BigChange, or much work experience at all, you will come with energy & enthusiasm, curiosity, and a growth mindset to develop your career in a fast-paced growing company with great benefits.

We'll give you all the training and support you need to become a key part of our Customer Service team.

Customer obsession is what we're all about and our Customer Service Administrators are the first point of contact for our BigChange customers, so the support experience starts with you.

Coupling a professional friendly approach with a can-do attitude, you will professionally manage calls capturing required details, categorising items and efficiently assigning to the relevant resolver group.

You enjoy working at pace, being part of a successful team and have an interest in technology.
We'

Requirements:

Provide support to inbound customer enquiries.
Follow, and contribute to the development of SLA's, best practice and process.
Help maintain our CRM and other administrative duties as required.
Resolve first time where possible and efficiently escalate all others to relevant resolver groups.
Ensure comprehensive details are provided to prevent delay in resolution.
Promote selfserve options and use all available tools.
Set accurate customer expectations of resolution times, evaluating each case independently.
Become qualified to Core level on the BigChange platform, with swift development to Advanced.
Be a BigChange brand ambassador.
Keep up to date with platform and new features

Benefits

27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
Gym or zwift membership contributions.
Income protection and death in service.
Health care cash plan.
Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
Company events.
Learning and development opportunities.

BigChange is officially an Outstanding Company to Work For, according to Best Companies 2021. On the independent Glassdoor website, we have a 4.6 out of 5 rating.

We give talent the chance to progress and be rewarded. And we see the whole person, not just the employee.

BigChange employs over 200+ BigChangers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider.

In 2021, we secured £75million investment from Great Hill Partners to take our technology global.

BigChange is an equal opportunity employer.

We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.

We don't discriminate based on age; physical, mental, or sensory disability:

ethnicity; family status; sex; race; religion or belief; sexual orientation; gender identity and/or expression; marital, civil union or domestic partnership status; family, or parental status.

If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.