Customer Service Administrator - Croydon, United Kingdom - CCR Recruitment Group 0208 301 3555
Description
Customer Service Specialist
Location:
Croydon
Must be able to start 6th March 2023
Salary:
£20,000 plus bonuses and excellent benefit package
Your role as a Customer Service Agent will be to speak to our clients' customers and deal with any queries regarding their outstanding account.
This role also involves collections - if you have experience within collections this could be a good fit for you
- Escalate any reported Information Security Event if unable to resolve by investigation & evaluation results must be recorded
- Ensure that the premises is secure at the close of business
- Provide adequate training for staff to enable them to execute their information & security responsibilities
- Respond to high volume of calls
- Negotiate repayments of accounts owed to our clients ensuring you adhere to company policy, and treating customers fairly
- Update Accounts
- Working with customers to understand their income & expenditure, to gain a good understanding of their financial position and ability to repay
- Resolve/ log all disputes ensuring accounts are actioned, followed up appropriately and that all relevant parties are notified of results accordingly
- Ensure all Call Centre staff are adhering to all the ISMS requirements and controls set
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