Process Design Consultant - Swindon, United Kingdom - Nationwide Building Society

Nationwide Building Society

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract Type:
Fixed Term Contract

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Ref: R00AOR02956

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Closing Date:09 August 2023

Across Mortgages & Financial Wellbeing, we have an important journey ahead of us to build and maintain our position in the mortgage and investments markets and respond to changing customer needs, guided by our strategic drivers of more rewarding relationships, simply brilliant service, focused fit & fast and being a beacon for mutual good.

We are looking for a Process Design Consultant to join us on our exciting journey in building a Process Management and Process Improvement Capability.

You will support the evolution and embedding of our journey and process frameworks.

You will drive a systematic approach to reviewing our existing processes and journeys to ensure we deeply understand current performance and identify opportunities for value creation.

You will also identify, shape and size continuous improvement opportunities and inform how we organise to deliver against our evolving customer needs.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business.

Every role, no matter what it's doing, is member focused.

This is a role within the Business Operations function of Mortgages and Financial Wellbeing, which is the shared service team responsible for enabling the wider business unit to execute against our strategy through:

Providing independent challenge and support to drive performance, risk, and controls
Defining our member, broker and landlord experience through journeys and processes
Shaping and delivering our colleague enablement and engagement strategy and plan
Leading our business change and business readiness agenda

We specialise in reviewing business processes and journeys, using industry recognised techniques to visualise their current state.

We use this insight to build a detailed understanding of current performance, whilst highlighting pain points and identifying opportunities for improvement across all value areas.

This role offers an excellent opportunity to expand your existing knowledge and experience, providing variety, challenge, and interactions at all levels within the Society.

Your success isn't based on how long you spend at your desk. You'll have contracted hours, but we're always happy to support flexible working wherever we can.

That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life.

We will always strive to find a way that works for everyone.

What you'll be doing:

Using data insight and root cause analysis to improve existing processes aligned to journey and process frameworks
Mapping and driving understanding of endtoend process performance highlighting key causes of variation
Identifying opportunities to improve how we are organised to drive efficiency / service
Identifying and driving simplification / optimisation / automation opportunities through targeted process reviews

About you:

As a minimum we would love you to be:

Accomplished in root cause analysis, problem solving and analytical skills
Successful in identifying and shaping Continuous Improvement opportunities, and using data to size these opportunities
Experienced or have indepth knowledge of process and/or journey design
A great communicator at senior leader level, through both your facetoface influencing and the quality of your written work
Confident and adept at report writing and formal presentations
Experienced in working with operational teams and/or experienced in Mortgages and financial wellbeing advantageous.
A strong planner with good organisational skills and the ability to manage multiple competing priorities and deliverables

The extras you'll get:

There are all sorts of employee benefits available at Nationwide, including:

A personal pension
if you put in 7% of your salary, we will top up by a further 16%
Up to 2 days of paid volunteering a year
Life assurance worth 8x your salary
A great selection of additional benefits through our salary sacrifice scheme
Access to an annual performance related bonus
Access to training to help you develop and progress your career

Why work at Nationwide:

We are a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures.

For over 130 years, we have supported each other and our communities, and we have done the right thing for wider society too.

If you come to work here at Nationwide, you'll be part of that. Part of something a bit different. And something quite special.

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