Support Worker - Lowestoft, United Kingdom - Access Community Trust

Access Community Trust

Verified Company

Lowestoft, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Base Location:
Lowestoft Housing Project

Reporting to:
Team Leader

Hours: 37.5 hours per week on a rota basis, which includes evenings and weekends

About the organisation:

Operating for over 45 years, Access Community Trust is a multi-award-winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk.

Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

Purpose Statement

Access Community Trust provides Housing Related Support to residents which is heavily focused on working with them to provide personal resilience and skills to be able to live independently within the community.

Each referred individual should be supported in a way which encourages residents to be empowered and to help build independence.

A key part of gaining independence is being able to maintain an ability to live independently in the community and the role will focus on enabling our customer to build the skills and resilience to achieve this.

Principal Responsibilities

The key responsibilities will require the postholder to work proactively and reactively with their caseload, ensuring regular key working sessions, risk assessment updates and connecting clients with internal and external support mechanisms which help to enrich the customer's journey and successful move-on.

Performance Indicators

Key indicators are focused on the regular engagement with residents and their progress within their own individual journey up to and including move-on outcomes.

Experience

We actively encourage those with lived experience to become support workers and therefore whilst vocational experience is heavily valued, equally so is that of someone with lived experience.

Key objectives and responsibilities of role:

1. To undertake proactive and reactive duties to ensure the project is secure and safe for the comfort and wellbeing of all residents and staff and/or visitors.

2. To undertake suitability assessments in line with funding and organisational criteria.

4. To help residents develop their independence through providing support, advice and guidance within a user-led framework and style. This will also include internal and external stakeholders and support providers.

5. To proactively engage with internal and external stakeholders so as to check, monitor and report progress of interventions and ensure client progress is maintained and reviewed.

6. To be able to provide reactive support when necessary to help the resident through difficult and negative times and provide encouragement on progress so that their journey to independent living is still a positive one.

7. To work with customers in accordance with organisational procedures and processes including GDPR and safeguarding.

8. To encourage and record client opinions, views and feedback to ensure customers feel empowered to drive a review and improve model.

9. To keep up to date with all relevant information within the place of work. This will include resident focused and building focused information and developments as well as more generic information, for example Health and Safety

10. To ensure residents keep to their basic commitments regarding (where applicable) payment, engagement, progress and respect to other residents and staff.

11. To alert senior staff to issues regarding the resident such as non-payment, non-engagement and any other concerns such as safeguarding.

12. To support the day to day running of the residence through undertaking tasks relating to clearing rooms and making them ready for new tenants.

Personal-profile:

Essential (E) or Desirable (D)

Experience

Applicants must have previous experience of working within a supported accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse (D)
Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding (D)
Applicants must hold a working knowledge of health and safety (within a supported accommodation environment and within the community) where lone working is applicable (D)

Qualifications:

A thorough knowledge of housing related support (D)
A professional qualification in housing, social work, community work or similar area of work (D)
Significant lived experience within factors which relate to our customers. This can include knowledge of substance misuse, the welfare system, homelessness, long term unemployment, mental health, financial hardship (D)

Work focused skills: