Workshop Controller - Coalville, United Kingdom - Motability Operations

Motability Operations

Verified Company

Coalville, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Motability Operations are currently recruiting for a Workshop Controller to join our team in Coalville on a full-time, permanent basis.

Working in Vehicle Solutions, part of Motability Operations Limited, the UK's largest vehicle leasing company, this role involves all aspects of loading the workshop, reporting into the Senior Workshop Controller, the principle objective of this role is to ensure that Workshop is loaded with the right mix of vehicles taking into consideration age, sales channel and job tasks, supporting Vehicle Solutions in its objective to prepare for sale, 50K vehicles per year, at the Coalville centre.

Loading the workshop taking into consideration the available resource in the workshop, sales channel, age of vehicles and tasks on jobs.
Co Ordinate Subcontract repairs in a timely manner.
Co Ordinate any vehicles requiring an offsite repair with the provider and following up for regular updates to ensure it is returned asap
Monitor the valet bay and cars completed by refurb to ensure flow is constant, raising any issues to the Senior Workshop Controller.
To maintain good communication with Supervisors, ensuring they understand priorities and monitor.
Monitor KPI's for all Sales Channels and adjust as needed to ensure we are within limits
Liaise with key room and logistics to ensure car movement is being actioned in a timely manner and raise any issues to the Senior Workshop Controller as and when they arise.
Find solutions and identify issues before they become a problem.
Working alongside other onsite teams, collaborating to achieve overall objectives in respect of all key performance metrics
Supporting wider Motability Operations initiatives and processes that help meet Scheme Customer needs and deliver an outstanding customer experience

About You:

Excellent IT Skills
Motivated by targets and look to exceed them.
Understand KPI's and worked with a Vehicle Refurbishment environment.
Ability to demonstrate effective time management.
You are selforganised, structured, and methodical in your approach.
You are an effective communicator, as this role requires a high amount of contact with many departments.
Willingness to Learn and Develop.
Able to work under pressure.
Problem Solving Skills
Team Player

Minimum criteria:

Previous experience of working in a Vehicle Refurbishment environment.
Previous experience of delivering results in a pressurised environment.
A flexible approach to working hours.
Full Driving Licence essential as this role does involve moving vehicles.

About The Company:

Motability Operations is a unique organisation, virtually one of a kind.

We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK.

Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do.

They represent ambition, and we look for our people to live and breathe them every day:

We find solutions
We drive change
We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK.

We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.

It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

Competitive reward package including an annual discretionary bonus
15% noncontributory pension (9% noncontributory pension during probation period)
28 days annual leave with option to purchase and sell days
Free fresh fruit and snacks in the office
1 day for volunteering
Funded Private Medical Insurance cover
Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
Funded health screening for over 50s
Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
Employee D