Apprentice Booking Centre Clerk - Burnley, United Kingdom - East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust

Verified Company

Burnley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre.

You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a demanding work flow which at times can be challenging and working to tight deadlines.

Our office is a large, open plan department based at Burnley General Hospital.

Join our team to play an important role in supporting the secondary care clinicians of East Lancashire to deliver outpatient appointments.

The following apprenticeship position is available

1 x 37.5 hours Monday to Friday between the hours of 8am 5pm although you will be expected to work 8am to 8pm when required. Whilst training is taking place, the hours will be 95 pm Monday to Friday.

Please note:
you will be expected to attend college 1 day a week in works time for approximately 2 years.

Duties include:

Operating a telephone booking system, to book outpatient appointments for a wide range of specialties across the Trust, many of them to government guidelines and timescales
Use of call centre software and reminder service software
Daytoday operational management of the national eReferral system to book, rearrange and manage referrals
Accurate collection and recording of data on several systems
Adding, removing and booking patients from waiting lists where appropriate
Other duties include filing (paper and electronically), and management of folders electronically), scanning and storing referrals and clinic information for outpatient clinics
Manage incoming and outgoing mail, paper and electronic large volume of information processed via Outlook
Microsoft Word, Excel and Outlook experience is vital for this role.

We provide training for our in-house IT systems, such as PAS, call centre software, eReferrals, scanners etc, and the Trust provides a range of other courses for personal development.

We are a team of 50 staff which comprises of Booking Clerks, Senior Booking Clerks, Supervisors, DOS Co-Ordinator's, Deputy Manager, Manager and Head of Booking.

We work to strict deadlines and have to adhere to tight timescales, working in a demanding environment.

Duties include:

Operating a telephone booking system, to book outpatient appointments for a wide range of specialties across the Trust, many of them to government guidelines and timescales
Use of call centre software and reminder service software
Daytoday operational management of the national eReferral system to book, rearrange and manage referrals
Accurate collection and recording of data on several systems
Adding, removing and booking patients from waiting lists where appropriate
Other duties include filing (paper and electronically), server and management of folders electronically), scanning and storing referrals and clinic information for outpatient clinics
Manage incoming and outgoing mail, paper and electronic large volume of information processed via Outlook
Microsoft Word, Excel and Outlook experience is vital for this role