Call Centre Advisor - Leeds, United Kingdom - Kudos Recruitment

Kudos Recruitment
Kudos Recruitment
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client is now looking for a Customer Service Advisor to join their busy team in Leeds.

If you want to join a Dynamic Sales environment, or you are seeking a challenge to use your personality and enthusiasm as a telephony sales adviser, then look no further


Our clients excellent contact centre services for our current and future members, which is trusted, valued and provides fair treatment and outcomes.

The purpose of the role is to deliver excellent service through multiple communication channels for existing and prospective members.


Customer Service Advisor Duties:


  • You'll be speaking to customers over the phone, giving them assistance and determine if diagnostic help can be given over the phone to fix the problem
  • Logging calls and following up on diagnosed calls to ensure great customer service is always given
  • Make outbound calls and manage inbound calls
  • Build relationships with internal colleagues, prospect and members
  • Set tasks to manage workflows
  • Be accountable for your professional development and meet KPIs and SLAs
  • Confident and has excellent communication skills
  • Worked in a telephony or face to face sales environment with at least one years' experience

Salary:
£22,000.00-£27,000.00 per year


Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
More jobs from Kudos Recruitment
See all jobs of Kudos Recruitment