IT Support Engineer Apprentice - Huddersfield, United Kingdom - QA Ltd

QA Ltd

Verified Company

Huddersfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:
Adventoris specialises in the development of ground breaking Mobile Business Software.

Given the huge changes in technology, and its revolutionary impact on the way we live and work, Adventorisis seeking to capitalise on this tremendous opportunity.

Overview:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

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The Role:
This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers.

We focus on supporting our customers in making the best use of technology in their business, in particular (but notlimited to) Microsoft products and services.

Our Apprentice Support Technicians are often the first to touch a new Helpdesk Case, making sure issues are handled quickly and customers are kept updated.

Apprentices are supported by the more experienced members of our Support Team.

Salary:
£16,000 per annum. [base salary with plenty of room for salary increases / progression opportunities]

Key responsibilities:

Managing the support desk.
Logging and responding to client support requests.
Collecting information on issues, investigating them, and identifying solutions.
Maintaining client communication on outstanding issues.
Providing support, undertaking tasks, for the wider implementation team.
Testing client setups of SwiftCloud.
Handle multiple support requests at any given time.
Efficiently managing personal time and productivity.
Maintain and provide detailed records of daily calls and activities, customer discussions updates, on the CRM system.
Provide first class customer service.
Ensure all customer emergency contacts are maintained on the CRM system.
Actively seek to exceed expectations, look for improvement and deliver within required timeframes.
Operate in a professional manner representing the company with a very smart appearance, maintaining immaculate records and vehicle as set out by the business.
Undertake any other tasks as reasonably required by the Line Manager or designated authority.

Skills and qualities we are looking for:

Flexible, proactive approach with 'hands on' approach
Good communication skills
Basic understanding of PC hardware setup
Strong knowledge of Microsoft Office and Windows 10
Ability to work in a team
Any exposure to Windows Server and Networking would be desirable

Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Benefits:

A fastpaced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers)
A proactive approach to ongoing training to help you develop lifelong skills
The opportunity to work in a pleasant location with good public transport links
Free parking onsite, if you drive and have your own transport
A generous holiday allowance

Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.