Service Delivery Officer - London, United Kingdom - McDonald's Limited

McDonald's Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity:

The Technology team is looking to add to their team.

This is a brilliant opportunity for an outstanding Service Delivery Officer where you will be responsible for Operational Service Delivery.

The McDonalds Service Delivery Officer will work closely with Retained Organisation at all stages of Operational Delivery acting as an escalation and approval gate.

Close relationship with the Service Delivery Consultant and collectively run Service Reviews and interface into the wider business.

What will my accountabilities be?

Act as the main Service Operations representative with the wider business and Franchisees
Responsible for the delivery of the Technology Services to the McDonalds business (UK & ROI) for both Restaurant and Corporate functions
Ownership of Technology service partner relationships to deliver gold standard service to our customers
Act as escalation point for supplier Incident Management engagement issues and during Major Incidents, attending partner calls as required
Engage with business stakeholders to share service improvements and initiatives and promote the Service function
Create and approve end user facing Incident communication content and templates
Contribute to and create reports as required by the department and/or wider business
In collaboration with the Transition Manager keep the Service Integrator advised of any changes in business priority that could affect Incident prioritisation
Ensure Service Integrator Reporting is in line with requirements reviewing format regularly
Identify and recommend Service Integrator delivery/service improvements and supervise the delivery of these improvements
Ensure Continual Service Improvement Log in place and reviewed regularly
Lead business driven delays in approvals that result in complaints or degraded Request Management Service
Act as partner concern for Requests made outside of business rules
Out of hours contact point for major incident coordination and Escalations (shared rota)

What Team will I be a part?

We are looking for a forward thinking and ambitious individual to be a part of our hard-working Service Operations Team.

The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business.

Who are my customers?