Customer Care Assistant - Prestwick, United Kingdom - Ashleigh Building

Ashleigh Building
Ashleigh Building
Verified Company
Prestwick, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Who are we?
Ashleigh Building was established in 2001 and our principle business activity is construction. We are a Main Contractor covering a diverse range of sectors across various procurement routes. Our main offices are in Prestwick and Dumfries and our operations generally cover South West and Central Scotland.

Our positive and pro-active approach has delivered continuity and stability over the years. This has been achieved with a focus on quality workmanship and investment in skills and training.

This proven track record has attracted a wide range of new business opportunities in the private and public sector, alongside continued development of relationships with our existing client base.


We are dedicated to performance improvement across all our key management activities, including health & safety, sustainable construction, training, staff development, environmental solutions and community benefit.


What is the Job Function?

Responsibilities

Duties of the role include but are not limited to:

Reception

  • Taking and directing calls
  • Cleaning, organising, and maintaining the reception area
  • Ordering stationary & checking stock levels
  • Meeting and Greeting clients and other visitors
  • Providing assistance with the arrangements of meetings; including organising catering

Administration

  • Managing internal and external mail
  • Draft, format, and print relevant documents
  • Photocopy and file appropriate documents as needed
  • Maintaining internal databases
  • Assist other areas of the business as required

Customer care

  • Assistance with customer care management; fielding any recording maintenance issues, closing out and reporting
  • Answering queries and offering information
  • Proactively seek solutions to problems, notifying management when concerns arise
  • Produce weekly customer care reports

Experience

  • Admin experience (23 years minimum)

Remuneration:


Salary - _Competitive, _

  • 30 days annual leave, auto enrolled pension scheme._

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Prestwick: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)


Work Location:
One location
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