HR/people Operations Manager - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

PIMCO is a global leader in active fixed income.

With our launch in 1971 in Newport Beach, California, PIMCO introduced investors to a total return approach to fixed income investing.

In the 50+ years since, we have worked relentlessly to help millionsof investors pursue their objectives - regardless of shifting marketing conditions.

As active investors, our goal is not just to find opportunities, but to create them.

To this end, we remain firmly committed to the pursuit of our mission:
delivering superiorinvestment returns, solutions, and service to our clients.
Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence.

We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Position Description

PIMCO Human Resources is seeking a Data/HR Operations Manager to be a key member of the Total Rewards - People Operations team.

This role will primarily be responsible for providing exceptional support with respect to HR system processes and operational activitieswith a key focus on data governance and integrity while executing transactions.

The Data Operations Manager will assist with complex process and data management, drive global consistency and compliance in workforce data processes and reporting in HR's CoreHCM (Workday), ensure data accuracy and monitor completion of global processes.

This role will also provide guidance to the team as it relates to Workday business processes and have the opportunity to work cross-functionally across the HR organization andgain foundational knowledge to further develop and grow into other areas of HR.

Responsibilities
Data & Systems Management

Manage support requests from employees and global HR colleagues using PIMCO's case management system (ServiceNow)
Partner with the People Analytics and Workday HR teams to establish processes that ensure proper data governance, accuracy and completeness
Support the overall Workday data operations ensuring adherence to data quality metrics and Service Level Agreements (SLAs) by establishing standard operating procedures and best practices/playbooks
Ensure a seamless endtoend HR system business process delivery

Continuous Improvement

Assist with development and implementation strategies to create effective and efficient HR business processes to include Hire, Onboarding, adhoc employee transactions and terminations
Regularly review and troubleshoot processes and HR data to identify opportunities for further improvement
Leverage technical skills to propose process improvements, expand reporting capabilities and automate tasks leveraging technology where applicable
Support the creation and documentation of content related to processes and standard operating procedures

Problem-solving

Partner with People Operations Leadership team to identify challenges and proactively implement solutions to key pain points
Contribute positively to a knowledgesharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference Employee Experience and Projects
Interact and interface with employees and global HR teams as applicable in relation to the activities and dependencies of the role
Take on and be part of projects that increase engagement, development and play a role in creating a positive impact to the employee experience

Communication

Communicate and collaborate effectively with employees, various stakeholders and team members
Develop credibility and trust and build mutually respected relationships with the People Operations team, across global HR colleagues, employees and other stakeholders

Position Requirements
Requirements

Bachelor's degree from an accredited college/university
Must be proficient in Excel
Excellent technology skills, specifically Microsoft Word, Excel, and Outlook
Knowledge and Skills
5+ years experience with Data Operations
3+ years experience with Workday HCM (preferred)
1+ years experience with ServiceNow (preferred)
Proficient analytical and time management skills

Abilities

Delivers a high level exceptional client service to employees, HR colleagues and others
Completes tasks with accuracy and speed and has strong ability to handle confidential information with discretion and maturity
Has excellent problem solving skills with a clientservice mindset
Prioritizes workload independently, selfmotivated and able to handle tasks with supervision
Able to multitask and work in a fastpaced, energetic and everevolving environment
Maintains a high degree of professionalism, able to interface with all levels of the firm and preserves confidentiality in sensitive matters
Possesses a proactive approach to accomplishing work, high attention to detail, accuracy, has immaculate follow up, and strong organizational skills
Demonstrates the flexibility to meet business needs with a focus on achieving results
Has strong interpersonal skills and ability to network with various business groups and external stakeholders
Has excellent written and verbal communication skills Proactive, results driven, open to feedback and overall a collaborative team player

Benefits:

PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and wellbeing of you and your family.

Benefits vary by location but may include:

Medical, dental, and vision coverage
Life insurance and travel coverage
Retirement savings, retirement plan, pension contribution from your first day of employment
Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
Community involvement opportunities with The PIMCO Foundation in each PIMCO office

Equal Employment Opportunity and Affirmative Action Statement