Ms Administrator - Worthing, United Kingdom - 279 University Hospitals Sussex NHS Foundation Trust
2 weeks ago
Description
The role of a MS nurse Administrator is to provide an efficient and high quality administration service for the MS and Headache nurse specialists.
To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets.
The administrator will not only need to be able to work alone and use their own initiative but also as part of an Multi-Disciplinary team (MDT) of administration, Nursing and medical colleagues across the Neurology division on all University Hospital Sussex sites.
It may therefore be necessary to ask the post holder to work on another site when the service demands this.
The administrator must ensure patients are accurately registered and processed on the appropriates systems, including Careflow Connect and Bluetech.
Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, community MS Nurses, patients/relatives, GPs and other hospitals.
Request appointments for patients as required.
Provide typing and other secretarial support to the nurse clinics in MS and Headache as required.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating.
We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.
We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs.
This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.
We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.
Provided and receive complicated and sensitive information and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability, recent MS Diagnosis or bereavement.
Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, community MS Nurses, patients/relatives, GPs and other hospitals.
Liaise regularly with Booking Hub.
Act as a first point of contact for the service.
Welcome visitors to the department and direct them to the appropriate member of staff.
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