Complaints Handler - Brentwood, United Kingdom - Coast Specialist Recruitment

Coast Specialist Recruitment
Coast Specialist Recruitment
Verified Company
Brentwood, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An excellent new Complaints Handler opportunity has arisen within a long established specialist Lender.

  • To acknowledge and resolve both written and verbal customer complaints promptly and respond to them within set time limits, systematically and fairly.
  • Resolving customers' complaints within agreed authority levels through investigations into root cause, to aid resolution.
  • To make fair and impartial decisions on whether to uphold a complaint in line with company and regulatory guidelines.
  • Using complaint information to improve customer experience and complaint handling
  • Handling written and escalated telephone complaints, and DSAR requests in accordance with company policy and regulatory guidelines
  • Aiding the production and/or analysis of MI for the monthly complaints report to the Board
  • Maintaining appropriate records relating to all complaint activity
  • Helping to develop and embed the TCF culture across the Servicing function
  • The post holder will have the responsibility and authority to complete assigned tasks as defined by their Team Leader and Head of Servicing
  • Ensure Customer Resolution Team meets and maintains complaint and DSAR request timelines
The role is offered on a permanent basis and offers a comprehensive package including hybrid working.
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