Administrative Officer - Birmingham, United Kingdom - Ministry of Justice

Ministry of Justice
Ministry of Justice
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Salary 1
- £22,940

Number of jobs available - 50

Detail of reserve list - 12 Months

Region - West Midlands

City/Town - Birmingham

Building/Site - OPG Victoria Square House, B2 4AJ

Grade - AO

Organisation Grade for MoJ - AO

Post Type - Fixed Term

Duration of appointment - Up to 18 Months

Working Pattern - Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type - Administration / Corporate Support

Job description 1


Position:
Administrative Officer


Company:
Office of the Public Guardian (OPG), Power of Attorney Services (POAS - Days)


Location:
Victoria Square House, Birmingham


Grade:
Administrative Officer (AO)


Contract Type:
Fixed Term Contract (18 months with a view to permanency) - Rolling Campaign


Overview


OPG is a fantastic place to work offering a range of development opportunities, health and wellbeing initiatives and diversity and inclusion promotion.

We have recently received a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.


Our Birmingham office is located centrally within walking distance to Birmingham New Street and Snow Hill train stations as well as the Mailbox and Broad Street.

The role advertised is for an Administration Officer based in Birmingham for Power of Attorney Services. There are various roles available in different departments comprising of different functions. These roles range from casework, administration (filing, post opening etc), quality assurance and registering documents and answering customer calls.


You may be a required to work in different departments during the course of your employment, dependant on business needs.

This includes an expectation that you may be trained to work in our customer contact centre.

The MOJ offers hybrid working arrangements where business need allows.

However, as part of OPG's commitment in developing its people we are up-skilling and multi-skilling people throughout Power of Attorney Services therefore you are expected to be predominantly office based and carry out duties within any of the POAS business areas.

This is a rolling recruitment campaign.

The advert for this campaign may be closed earlier than planned if the desired number of successful applicants is achieved prior to the closing date.


Responsibilities may include any of the following, but not limited to:

  • Supporting and contributing to the aims, objectives and performance of the department to ensure the Business Plan targets are met. Providing best possible customer service, ensuring that all information is accurate, clear, easy to understand and timely.
  • Contribute to 'smarter working' by following procedures, providing constructive feedback where improvements and efficiencies can optimise customer experience. Participate and contribute in team meetings, developing working relationships across the business where needed.
  • Act as a role model, demonstrating behaviours within the MoJ Leadership statement and being a flexible, supportive team member, with good timemanagement skills to prioritise work.
  • Communicating clearly, being honest and transparent, making decisions that involve the relevant people at the right time.
  • Communicating with your team within a remoteworking environment (MS Teams). Some roles may include an element of remote working.
  • Being responsible for your own learning and development with the support and guidance of your line manager and developing a knowledge of HR policies which you will be expected to abide by.
  • Answer inbound telephone calls from external customers in a helpline centre environment, providing appropriate responses to customer queries and escalating requests to other teams where appropriate. You will act as point of contact for the customer, dealing with enquiries in a professional and courteous manner.

Essential criteria:


  • Experience of using Microsoft computer packages, i.e Word, Excel and Outlook.
  • Proficiency in written and oral communication as telephony work will be required.
  • Experience dealing with customers.
  • Ability to carry out handling activities in line with health and safety legislation.
  • Ability to make and communicate informed decisions based on evidence.

Desirable criteria:


  • Experience of working in an operational delivery area or administration role.
  • Experience of working in a compliance environment.

Application process
The recruitment for this role will follow the Civil Service Success Profile Framework. You will be tested on different profiles at interview as outlined below. Further information on all the profiles can be found here.


Interview
The interview will use the Civil Service Success Profiles.
-
Managing a quality service (Level 1):


  • Delivering at pace (Level 1)**All interviews will be held remotely via
    Microsoft Teams**
    Reasonable Adjustments
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