Facilities Support Officer - London, United Kingdom - London North West University Healthcare NHS Trust

London North West University Healthcare NHS Trust
London North West University Healthcare NHS Trust
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We require a highly motivated Facilities Support Officer to work as a key member of the Facilities Management Team.

This is an exciting opportunity to be part of the Facilities Contracts Team providing the skills and abilities required for the monitoring of the service delivery of Soft FM Services, Total Waste Management Services, Laundry and Linen Service and Non-Emergency Patient Transport Services.


The post holder will contribute to the performance and contract management for services supplied to both clinical and non-clinical services using the National Standards of Healthcare Cleanliness 2021 and Patient Led Assessments of the Care Environment (PLACE) as the benchmark standards and have the ability to develop positive working relationships with service providers, key stakeholders, and internal colleagues.


You will have the knowledge and confidence to effectively manage and report on contract compliance and to ensure the resolution of any performance issues in line with the agreed KPI's and financial constraints.


With a wide knowledge of Facilities, Soft FM Services, and experience of working within a challenging environment, the post holder should have the experience to enable them to undertake the duties of this post.


The Facilities Support Officer will be primarily responsible for the monitoring, review, evaluation, and compliance of Soft FM services against a range of environmental standards using the National Standards of Healthcare Cleanliness 2021 and Patient Led Assessments of the Care Environment (PLACE) as the benchmark standards, across the Trust as directed by the Facilities Contracts Manager and Associate Director of Estates and Facilities.

The services will include but are not limited to patient and staff catering, cleaning, portering, linen, waste, non-emergency patient transport and other transport.


As a key member of the Trust's Facilities Team the Facilities Support Officer will be responsible for providing a supporting administrative service to the Facilities Contracts Manager and Associate Director of Estates and Facilities, which is comprehensive, efficient and highly confidential, communicating relevant information clearly, verbally and on a one-to-one basis, over the telephone and in writing and dealing with concerns and queries in a sensitive and empathetic manner.

Key responsibilities

  • To communicate across all levels of the organisation, with contractors' staff, supervisors and managers, with other members of the Facilities Team, clinical and other service users and prepare reports for presentation to Directors and committees as and when required, for example the Soft FM Contract Performance Group, The Corporate Health, Safety, Security and Environment Group.
  • To develop and maintain effective communication with relevant external service providers and professional bodies.
  • To provide and receive complex information as and when necessary, which at times may demand tact, discretion and persuasion skills.
  • The post holder will require experience of working in an acute Trust, in a fastpaced and unpredictable demanding environment.
  • The ability to plan and organise a broad range of complex activities to ensure the achievement of service excellence and efficiencies.
  • Experience of operating at intermediate to advanced level in IT skills with the relevant software systems.
  • The ability to analyse and interpret complex data and information relating to the delivery of facilities services
  • Organise and schedule formal Contract Performance Reviews across the range of facilities services, including the preparation of minutes and all papers required across the range of services.
  • Liaison with groups such as PALS, Patient Experience, Healthwatch, and others to ensure the required information is made available to support the needs of patients within the scope of facilities services.
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