Operations Supervisor - Glasgow, United Kingdom - Showsec

Showsec

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We've several long-standing and many new clients in Glasgow and Central Scotland that you will be working very closely with, primarily in the Live Entertainment sector, including:

O2 Academy Glasgow
O2 Academy Edinburgh
LiveNation Tours
University West of Scotland (UWS)

Most of your work will be focused on supporting and stabilizing the growth of operations in our Glasgow venues, however, we work as a team to support each other across Scotland's central belt and further afield for larger events and festivals where we operate as the primary supplier, including Parklife, Lovebox and Tramlines, UK stadium tours, Formula 1 and occasional international events.

Your Line Manager will induct, mentor, and develop you into the role and onwards into larger Events and Projects.

You will also be enrolled on the company's unique month Management Development Programme (MDP) with bespoke, industry-leading training in crowd safety management.

Upon completion of the MDP course, alongside achieved qualifications, you will be promoted to Operations Executive level, including salary increase and further benefits.

What you will be doing:

Effectively manage several our Venue Client Accounts, through taking ownership of our services, leading operations where required, and establishing a solid working relationship with the client
Ensure highquality delivery of our operations by managing and attending events in consultation with your line manager
Manage the operational staff teams, ensuring all tasks are carried out in a safe, efficient, and effective manner
Mentor, motivate and develop the casual workforce in line with company objectives
Support and ultimately take on Project Management roles for major events and festivals
Manage your own operational and administrative workload in consultation with your manager
Conduct yourself in a professional manner at all times, including the effective use of communication, oral and written, and observe high levels of confidentiality
Comply with all company policies and procedures relating to the role, including laws and regulatory influences
Respond to internal and external communication in a timely manner

What Showsec can offer you:

Salary of £28,355 per annum
2100 hours per annum (40 hours per week with evening and weekend work)
24 days holiday + 8 days public holiday

Noncontractual bonus

Additional "holiday payment" equivalent to 2% of annual salary
Royal London pension scheme with excellent employer contribution
BUPA medical plan (optional)
Upon successful completion of probationary period

What we need from you:

You must hold a valid SIA Door Supervisor licence
Experience in operational supervision/management within Crowd Management, Event or Venue, or Security industries
A passion for live events
A full driving licence is preferred
Excellent communication skills at all levels, with the ability to build upon existing client relationships
Strong people management skills, to coach, develop and motivate casual workers
Be driven by working as part of and leading teams
Ability to prioritise own workload, manage your own time and sometimes work to tight deadlines
A personal motivation to progress, grow and succeed
Great organisational skills to help support larger projects
Strong administration skills to complete event and project documentation
Computer literate and competency in Microsoft Office