Apprenticeship in Business Administration - Wirral, United Kingdom - PMA LTD

PMA LTD

Verified Company

Wirral, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Eastham Practice

An apprenticeship in a busy GP Practice to learn and support the admin duties of the practice as well as gaining a level 3 Business Administration qualification with Clinical coding.

You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Annual wage
£20,904

Working week

Eastham group practice is open 5 days a week from 8:00 - 18: hrs per week, days/shift pattern to be discussed on interview.

Total hours per week: 37.5 hours a week

What will the apprentice be doing?

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To learn and support the administrational duties of the practice.
Maintain and monitor the practice appointment system.
Process telephone online consultations (Patchs) for appointments.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies.
Photocopy/scan documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into the patients' healthcare records as necessary.
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner.
Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested.
Support the admin team and work through daily tasks

What training will the apprentice take and what qualification will the apprentice get at the end?
Enrolment on the Business Admin Level 3 with Clinical Coding apprenticeship with PMA Ltd and the following internal training:

Internal Training (1-1 sessions, shadowing).
Mandatory Training via TeamNet (internal staff website).
Protected Learning Time (every quarter).
Team Meetings that include training.
Mentoring.

What is the expected career progression after this apprenticeship?
The offer of future employment at Eastham Group Practice.

Requirements and prospects

Desired skills and personal qualities

Communication skills
IT skills
Customer care skills
Administrative skills
Team working
Skills in Microsoft Office

Qualifications

GCSE or equivalent English (Grade C/4) desirable
GCSE or equivalent Maths (Grade C/4) desirable

What training will the apprentice take and what qualification will the apprentice get at the end?
Enrolment on the Business Admin Level 3 apprenticeship with PMA Ltd and the following internal training: