Customer Service Advisor - Accrington, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Accrington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Recruitment Co are recruiting for a number of
Customer Service Advisers/ Pre-Delivery Advisers based in Huncoat, Accrington.

3 month contract

Job Information;

To deliver service excellence within the customer contact journey
To deal with High Level complaints and work with Alternative dispute resolution services
To consistently delight customers (internal and external) in every contact they make with us, either

written or verbal

To respond to customer calls and correspondence within agreed service levels
To resolve complaints to a high standard and maintain the reputation of our clients brand.
To be bold enough to make decisions and take ownership when resolving customer complaints
To communicate with stores, DCs and suppliers regarding required information and changes to

procedures

To achieve targets and KPIs as set by the Leadership Team and CS Managers
To uphold company policies and procedures wherever possible

Skills Needed

We are looking for Customer Service Advisers who are passionate about delivering first-class customer service whilst reaching a resolution for our customer's complaints and are eager to contribute to business improvement.

Salary:

£11.62 per hour

Monday - Friday

This position is interviewing as soon as next week with a start date of 02/09 for a 8-12 duration.

CPNRT
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.