Customer Service Apprenticeship - Manchester, United Kingdom - Customer Service Apprenticeship - CareerMakers

Description

Level 2 Customer Service Practitioner Apprenticeship

CareerMakers Recruitment (M4 1LE) are seeking a highly motivated and customer
- focused
Customer Service Practitioner to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.


This is an apprenticeship therefore no experience is necessary as full training will be provided.

Training Provider:
Tameside College.

This course is delivered using a blended delivery model, our assessor will deliver this apprenticeship in the workplace with optional study days at college.

Entry Requirements:
Level 1 English and Maths will be required to complete this apprenticeship


Course Duration: 12 Months plus 3 Months End point assessment


Duties:

• Meet and greet customers, make drinks and direct to meeting rooms
• Provide accurate information about our products and services
• Ensure reception and meeting rooms are kept tidy and presentable for guests
• Keep track of stock and create merchandise packs for client visits
• Enter customer data and update account information in our database
• Analyse customer feedback and provide suggestions for improvement
• Maintain a high level of professionalism and phone etiquette at all times
• Provide administrative tasks that are required by internal departments

At our company, we believe in investing in our employees' growth and development. As an Apprentice, you will have the opportunity to learn from experienced professionals in a supportive environment.


Job Type:
Apprenticeship


Salary:
£5.28 per hour


Expected hours:
No less than 30 per week


Schedule:

• Monday to Friday

Ability to commute/relocate:

• Manchester, M4 1LE: reliably commute or plan to relocate before starting work (required)

Work Location:
In person