Technical Desk Manager - Derby, United Kingdom - Xuper Limited

Xuper Limited

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Desk Manager with excellent experience of management of teams

Derby, Derbyshire (full-time office based)
Here at Xuper we are recruiting for a skilled Technical Desk Manager to join our team based in Derby.

This role will be reporting to our Chief Operations Officer and you will be overseeing a team that will continue to grow in 2023.

You must have managementexperience in additional to your technical expertise.

You must have technical experience in one of the following desirable areas:
Microsoft SharePoint, M365v and other similar cloud technologies whilst other technical knowledge and credentials will be takeninto account.

Role Responsibilities:

Responsible for manging operations of the Service Desks and help the teams develop
Ensure the right conditions and motivation for good teamwork across the teams in several locations
Establish professional relationships with clients
Identify and explore opportunities for service and business improvements
Report on team's analysis and identify any issues ensuring that the company provides excellent services to clients
Ensure all services are delivered in line with contractual requirements
Work with Senior Stakeholders on projects and service development
Ownership of critical service issues
Ensure effective training of team members, including adoption of new solutions and/or technology
Assist HR when necessary and ensure all procedures are followed
Be aware and manage the costs of running the Service Desks.

Key Attributes:

Work closely with Senior Management to help develop the service desks
Work closely with Chief Operations Officer to help plan technical elements that effect Business Operations
You will need to possess a proactive approach
You must have experience managing service desk team
Experienced in an MSP or ITIL based service desk environment
You will need to be flexible of your working pattern as this an international focused business

If this role is ticking your boxes and you feel you match the criteria we look forward to hearing from you.