Assessor/ Facilitator - London, United Kingdom - Steria Recruitment

Steria Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Overview

Key Responsibilities

Advise and mentor process assistants and handle more complex pieces of work.
Train and coach new members.
Undertake quality assurance for the team's work within own area of expertise and provide feedback to the team.
Provide ongoing maintenance and update of procedures and flow of information to process assistants.
Keep own knowledge of procedures up to date.
Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
Measure performance of the process assistants and feedback to operations management in own area.
Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
Support line manager and team members (training/coaching) as required.
Update/maintain manual or data base records.
Input data accurately.
Prioritise workloads.
Provide admin support as required.
Ensure that agreed timescales are adhered to.
Comply with regulatory requirements where applicable.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.