Manager - Coleshill, United Kingdom - Build Recruitment

Build Recruitment

Verified Company

Coleshill, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Experience Manager

Salary - £30,000 - £35,000

Contract:
Permanent - Full time.

The Customer Delivery Co-ordinators (CDC) are responsible for ensuring that appointments for customers in their homes take place at the agreed date and time, and that any failures or follow-on work are identified, captured, and managed successfully.

The ultimatekey purpose is a happy customer.

Key Responsibilities

Manage a team of customer experience / customer service staff
To provide strong and effective leadership to the team, ensure staff are effective in their roles, supported and motivated.
To develop the service and individuals to achieve a highly organised operational delivery.
To manage subcontractors supporting the delivery of works, ensuring high levels of quality and satisfaction.
To meet KPI performance and customer satisfaction targets for the service area as defined by Vivo SLAs.
Implementing best practices to reduce waste and downtime.
Monitoring of jobs per day and trackers to ensure maximum output per trade per day.
To use the OnetoOne processes effectively to deliver this. To effectively manage other employee related issues such as sickness and absence, health and safety, grievance and disciplinary, in line with procedures.

If you are interested, please aply or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Build Recruitment is an equal opportunities employer.