IT Support Analyst - Sheffield, United Kingdom - BPM Tech
Description
**Role:- IT Technician****Location:
- Sheffield
- Remote based but with travel to sites in the Sheffield area****Salary:
IT Support, Windows, Server Support, Active Directory, Office 365 administation, Drivers Licence**Role Purpose:To provide IT support services to schools and colleges within the Sheffield district, being able to understand technical issues and solve problems for end users.
Main Duties and Responsibilities:
- Work independently to provide daytoday ICT support across school sites.
- Manage own workload through the allocation of calls via the helpdesk.
- Providing first and second line ICT support to staff and students.
- Maintenance of all ICT rooms and equipment.
- Attend and contribute to ICT related meetings.
- Assist in the development of recording systems for ICT usage.
- Keeping the ICT software/hardware inventories up to date.
- Administer Active Directory, Office365, and G-Suite.
- Install new and upgraded software and hardware.
- To monitor and manage reported faults and requests, including via the helpdesk.
Service Support:
- To image, deploy and maintain PCs, Laptops, tablets etc.
- To install, configure and maintain computer peripheral equipment such as scanners, printers, Interactive Whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
- To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all time.
This is a remote based role, but you do need to be local to Sheffield as you will be required to travel to sites in the Sheffield district on a regular basis, and you will needa drivers licence and vehicle.
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