Travel Co-ordinator - Aylesford, United Kingdom - The Albatross Group

The Albatross Group

Verified Company

Aylesford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Albatross Tours has been creating remarkable memories for
Australian and New Zealand travellers for 25 years. We offer a unique and innovative range of escorting touring holidays designed especially for people who want to see more and truly enjoy their European holiday.

As the Operations Coordinator you will take responsibility for successfully operating tours within the Albatross Tours product range and client base.

Albatross Benefits

Annual Salary £22,221 per annum
21 days holiday per year (plus 3 days Christmas office closure and a day off for your Birthday each year)
Pension
Free Parking on Site
Training and development
Relaxed office environment and casual dress code
Travel concessions and more.
The Albatross Way

This is a full-time role, initially based in our head office in Larkfield. Normal hours of work are Monday to Friday, 9.00am - 5.00pm.

Key Skills

Excellent organisational skills, methodical and reliable
Strong administration skills and good attention to detail
Good communication skills and an excellent telephone manner
The ability to prioritise workload and to work under pressure without daytoday supervision
Good interpersonal skills and the ability to work as part of a close knit integrated team
The ability to use own initiative, make decisions and a willingness to take responsibility
Strong customer service ethos and sensitivity to client/supplier needs (internal and external)
Commercial awareness and the ability to negotiate on a day to day basis
A Flexible working attitude
A passion for travel
Has a positive mindset in all situations

Key Responsibilities

To continually build and improve client/supplier relationships (including visits when required) and to ensure that the client/supplier receives individual attention regarding any queries.
Negotiate with suppliers and clients
To obtain updates from clients to ensure tours will run and, if appropriate, to cancel the tour outside the deadline dates. To reduce allocation where it is clear the client will not use all of the allocation held or increase where necessary.
Provide regular sales updates to suppliers.
To facilitate the placement of pre/post tour accommodation where required
Recosting tours if required in conjunction with the Tour Programme Manager
Issue deposit invoices to client (where necessary) in line with client payment terms and ensure that these are sent within the timelines set to allow sufficient time for funds to clear.
Obtain accurate rooming lists from the client and forward to all relevant suppliers.
Work to the deadlines that each tour requires.
Book any additional rooms/ services required by the client.
Book and confirm all services required within a tour.
Prepare vouchers ready for the travel pack.
Prepare travel packs.
Prepare and add relevant content to Tour Manager briefing notes.
Assess and check future tours to ensure that all services are booked correctly and match itineraries.
Liaise with Tour Managers as required.
Review and authorise (as appropriate) all Tour Manager Expenses in a timely manner.
Prepare files for final invoicing.
To continually work with all suppliers to ensure the delivery of excellent service with a view to exceeding all customer expectations
Please note that this role also requires inclusion on the Out of Office Hours phone rota as and when required
Checking and processing supplier invoices for payment including Advance Deposit Payments.