- Providing direct administrative support to the Home Ownership team, including legal enquiries and data entry.
- Building and maintaining strong relationships with stakeholders and colleagues.
- Accurately managing transaction files, ensuring all customer data is recorded and stored in line with GDPR and company policies.
- Supporting the marketing and sales team as required.
- Promoting and embody the bpha brand and values, always seeking ways to improve the customer experience.
- Providing feedback on personal performance and contribute to team targets and objectives.
- Demonstrating flexibility by undertaking other duties as needed to meet the organisation\'s evolving needs.
- Strong administrative skills, with confidence using MS Office, CRM, and telephony systems.
- Excellent team player, able to build relationships and support colleagues.
- Ability to thrive in a busy, fast-moving sales environment and prioritise workload effectively.
- Positive, \'can-do\' attitude with a commitment to high performance and customer satisfaction.
- Flexible and adaptable approach to work.
- Good customer service skills, both written and verbal.
- Experience in a fast-paced administrative role.
- Experience using CRM databases.
- Experience in a customer-facing environment (e.g., developer, estate agent, housing association).
- Understanding of conveyancing, shared ownership, and the wider intermediate housing market.
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
- Cycle to Work Scheme
- Retail Discounts
- 28 Days Annual Leave + Bank Holidays
- Professional Development Opportunities
- Private Health Care
- Employee Assistance Programme
- Generous Pension Scheme
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Home Ownership Administrator - Bedford - trendnexus sdn bhd
Description
Overview
Fixed Term Contract - 12 months
• Full-Time
Are you looking to join a dynamic team where your administrative skills and customer focus will make a real difference? bpha is seeking a proactive and enthusiastic Home Administration Assistant to support our Home Ownership team. You\'ll play a vital role in delivering timely administrative support, ensuring smooth operations, and providing excellent service to our customers and colleagues.
This role is a hybrid working role, you are required to work two days at our head office in Bedford and three days working from home. You may also be required to work additional days in the office as and when your role and the business requires you to do so, living at a commutable distance to the office is essential.
Responsibilities
Essential
What We\'re Looking for as an Administration Assistant
Desirable
Why Join Us?
At bpha, our values are at the heart of everything we do:
Employee Benefits
We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer:
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Business Services Coordinator
Only for registered members Bedford
-
Conveyancing Administrator
Only for registered members Bedford, Bedfordshire
-
Contracts Administrator
Only for registered members Bedford
-
Commercial Operations
Only for registered members Bedford
-
Operations Coordinator
Only for registered members Bedford
-
Service Sales Account Manager
Only for registered members Bedford
-
Quantity Surveyor
Only for registered members Bedford
-
Service Sales Account Manager
Full time Only for registered members Bedford
-
Service Charge Accountant
Only for registered members Bedford
-
Assistant Banking Manager
Only for registered members Bedford
-
Commercial Operations
Full time Only for registered members Bedford
-
Operations Coordinator
Only for registered members Bedford, England
-
Sales Manager- Creative Solutions
Only for registered members Bedford, England
-
legal assistant
Only for registered members Bedford, Bedfordshire
-
Senior Project Manager
Only for registered members Bedford
-
Quantity Surveyor
Only for registered members Bedford, Bedfordshire
-
Corporate Banking Manager
Only for registered members Bedford
-
Private Banking Manager
Only for registered members Bedford
-
Service Sales Account Manager
Only for registered members Bedford, England
-
Service Sales Account Manager
Only for registered members Bedford, United Kingdom
-
Quantity Surveyor
Only for registered members Bedford, England