Operations Manager - Stroud, United Kingdom - Juice Recruitment Ltd

Juice Recruitment Ltd

Verified Company

Stroud, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice is delighted to be supporting a leading organisation within the green energy industry, in their search for an Operations Manager to support their busy B2B team.

In this role, you will oversee the successful implementation of a variety of new initiatives across the department portfolio - helping to embed change and enable accelerated business growth.

Working across a number of teams within the business, you willneed to effectively engage with stakeholders to realise the delivery of improvements to systems and processes.

Main duties include:

Own and manage the commissions process for external and internal customers
Oversee the delivery of excellent customer service to develop robust and close working relationships with TPIs' finance/commissions teams, accurately delivering payments in a timely manner in line with process and contractual agreements
Support the successful delivery of the TPI Commissions Tool through identification of user stories, challenging existing concepts and testing
Flag deviations from expected contract fees and commissions performance, determine and evaluate mitigation actions, including overturns or contract amendments
Lead in identifying, creating and designing changes to commissions processes, systems, and procedures resulting from analysis and data interrogation to minimise risk and maximise value for current and future contracts
Continuous monitoring and review of the B2B internal commission scheme(s) to ensure alignment to business objectives and requirements, plus delivery of timely internal commission reports for sales staff
Work with business stakeholders to implement change including new processes, user stories and system improvements supporting in the documentation of these
Lead some key business priority projects, such as B2B SMART meter roll out programme
Play a key role in development and continuous improvement of Salesforce platform across key divisions on the business
Assist internal stakeholders with data analytics and finding data led solutions to existing problems
Support development of department growth plans

Skills required:

Understanding of energy industry (desirable)
Experience in management of performance related data
Strong skill level in Excel, Salesforce, Power BI
SQL knowledge (desirable)
Exceptional communication and presentation skills with ability to communicate to a senior level of stakeholder both externally and internally
Strong leadership skills with experience of leading a team(s) previously
Ability to manage multiple stakeholders to meet account performance objectives and customers' expectations
Understanding of complex commercial processes and contract negotiation

Working hours:
Monday - Thursday , Friday with hybrid working available.

If you would like more information on this fantastic opportunity, please contact Pippa at Juice today