Parts Advisor - Tamworth, United Kingdom - Riverside Consultancy

Riverside Consultancy

Verified Company

Tamworth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mercedes-Benz of Tamworth are expanding their team and are looking for a
Parts Advisor to join them.

The Company

When global automotive retailing group, Lei Shing Hong commenced with its first Mercedes-Benz dealership more than 45 years ago, it started on its journey to become the world's largest Mercedes-Benz retailer.

Today the international group operates over 143 Mercedes-Benz dealerships in diversified markets such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia, and most recently in Germany and the United Kingdom.

Their UK dealerships operate under their corporate business LSH Auto UK Limited, with 8 dealerships in the Birmingham and Manchester market areas.

As a business, LSH Auto UK Limited operates in an environmentally and socially responsible manner and prides itself on providing the highest level of customer experience.

LSH work in close partnership with Mercedes-Benz to ensure all customers receive the best possible service. This commitment to providing the highest-level customer service is central to the core values of Lei Shing Hong.

Brand Vision:
To become the benchmark for excellence in customer experience.

Brand Mission:
Build Trust. Deliver Excellence. Always

Brand Promise:
You come first. Always

Values:
Trust, Integrity
, Teamwork
, Relevance
, Social Responsibility

You Matter. Always - commitment to their colleagues

The Role

Responsible for picking parts for customer orders and checking availability of stock from various enquiries.
Taking inbound and outbound telephone enquiries, dealing with walk in customers and internet enquiries.
Developing customer relationships through providing good product knowledge and creating an effective first impression.
Ensuring parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers.
Maintaining a display of goods in parts and sales areas. Accessories are to be displayed to a high standard and priced showing promotion of goods.
Supplying the service department with outstanding levels of service including team working, prepicking, and supporting both the sales and service department with technical product queries.
Analytical and organised.

On Offer
Salary of £23,400 per annum, plus bonus opportunities OTE £37,400.

Competitive pension scheme, Perk Box Membership, Eye Care Vouchers, Life Assurance, Employee Assistance Programme as well as a staff car scheme.

On site parking, cycle to work scheme.

About You

Proven experience in a technical environment.
Parts and service experience within a motor trade environment.
Excellent IT skills.
Full and clean driving licence.
Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of self and others.

Our Process
**Managing your data