Contracts Co-ordinator - Milton Keynes, United Kingdom - Rightmove

Rightmove

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a
Contracts Coordinator - New Homes, Commercial & Overseas

Location:
Milton Keynes

Reporting to:
Customer Experience Manager - New Homes, Commercial & Overseas

The role

As a Contracts Coordinator at the UK's number one property portal, you'll be part of a team who are genuinely passionate about helping our New Homes, Commercial and Overseas customers when they make changes to their package and products, ensuring they have a consistently high quality and personalised experience.

Whether it's right at the start of their Rightmove membership, or when they're taking on a new product for the first time, you'll play a crucial role in our customers having a memorable onboarding journey.

You will be working closely with our Account Management teams and some of our internal teams including the Design and Datafeed teams, building strong relationships to help deliver our range of products and customer listings on the Rightmove website.

A typical week as a Contracts Coordinator might involve

Helping onboard new customers to Rightmove, ensuring a consistent and high quality start to their Rightmove journey
Ensuring that any changes to their package and products are completed accurately first time, helping towards the

team mission of reducing customer credits

Guiding customers through ongoing management of their products so they can begin benefiting from their investment as early as possible
Working closely with our Account Management teams to help deliver agreed outcomes from their customer meetings, and always looking for opportunities to help them by being proactive with customer orders to free up time for them to spend more quality time with our customers.
Helping manage key hand offs with our other internal teams to help complete a change to a customer's package, including our Design and Datafeed teams.
Working with sales on large customer tasks outside of usual daytoday workload to support the customer when they join or upgrade with us.
Supporting other areas of our processing team dependent on where demand might be on certain days, and from time to time being ready to step in and help the wider Customer Experience team
Proactively and constructively contributing ideas and challenging the team processes where potential improvements have been identified
Supporting Media Agencies and our Purchase Order process with the use of reporting and administration
Helping your Team Leader and Manager with bespoke projects from time to time to trial the delivery of new products, packages and processed
Making balanced decisions around prioritising workload for the benefit of the customers, account managers, our team and wider Rightmove and keeping all parties updated about the progress of customer orders.
Helping work towards the agreed team objectives (the team OKR's) that contribute to the wider Rightmove mission

We're looking for someone who

Is a methodical individual with high standards and an excellent eye for detail, so you take genuine pride in your work so it's right first time for our customers
Is a clear and strong communicator in both written and verbal form, who is confident in speaking to different people internally and within the customers business to build a strong rapport and manage expectations
Is empathetic and caring to customers needs and expectations, believes 'good enough is never good enough' and understands the goals and direction of Rightmove and how you contribute
Shows good time management and the ability to prioritise and manage your day selfsufficiently, often spinning multiple plates. Comfortable working under pressure in a calm manner
Has solid IT skills including Excel, Word and ideally CRM databases
Is a keen problem solver with a desire to take ownership to resolve queries, being comfortable to go and find the

answer from around Rightmove for the more bespoke queries you might encounter

Flexible in being open to helping other parts of the processing team or wider Customer Experience

Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can't say 'yes' to all of the above, but are smart, self-motivated and passionate about delivering great Customer Experience then get in touch.

What do our team say about working here?
'Here in team Contracts we process a wide variety of products and packages for our customers. We really get to work with our sales team and other Rightmovers as they help us along the way too. The role is varied, no day is the same and you will be continually learning which is great Contracts processing teams here in CX is a great team to be a part of as you will be exposed to a real variety of work to build your skills to as well as the team collaboration. You are continually supported, have your successes celebrated and we all roll our sleeves up and