Helpdesk - Hillingdon, United Kingdom - YY Security Installations Ltd

Description

About us
YY Security Installations Ltd is a small business in Hillingdon. We are professional and fast-paced.


Our work environment includes:

• Casual work attire
• Onthejob training
• Lively atmosphere

About us
YY Security Installations Ltd is a small business in Hillingdon. We are professional.


Our work environment includes:

• Casual work attire
• Onthejob training
• Growth opportunities

Help desk operatorations assistant

Job Title:
Help desk operatorations assistant


Reporting to:
Help Desk Manager


Department:
Help Desk Admin


Position Type:
Full Time

Permanent


Location:

Hillingdon


HR Contact:
Helen Cottle

Role

To work within the YYS Help Desk facility, taking and reporting of faults, work orders and addressing any issues. Allocation work to the Engineers, effective closures and updates are provided to the Client.


Responsible for:

• Assisting the Help Desk Team Leader in all aspects of the Help Desk duties.
• Raises work documentation for night work including Hot Works Permits.
• Attend internal operational progress meetings.
• Ensure HSEQ procedures are implemented and monitored
• Ensure confidentiality of all correspondence and work related issues
• Comply with timescales in accordance with contractual obligations for the rectification of damage and defects by use of the inhouse systems in operation
• To comply with YYSI's Company Values and Behaviours and ensure that they are adhered to at all times

Essential

• Strong communication skills
• Team player
• Experience of Building Fabrics, doors, lock and entry systems and construction activities across multidisciplinary projects
• Excellent attention to detail
• Accurate / legible paperwork skills for reporting
• Experience using Microsoft Word and Excel
• Attention to detail
• Organisational and time management skills
• Work well under pressure
• Ensuring that all fault reporting is correctly allocated, and all updates are on the System to ensure seamless handover to Nights and Weekend Operatives.

Work Conditions

• Mainly dayshift working hours (Mon-Fri) but flexible working will be required in certain instances.
• Some travel may be required for the purpose of meeting with clients, stakeholders, or offsite personnel/management.

Job Type:
Permanent


Salary:
From £22,000.00 per year


Benefits:

• Casual dress
• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Hillingdon: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service (preferred)
• Technical support (preferred)

Work Location:
One location


Reference ID:

YYSHDO