Customer Service Advisor - Oswestry, United Kingdom - Wesleyan

Wesleyan

Verified Company

Oswestry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_We specialise in providing financial services to some of the nation's most trusted professions: GPs, hospital doctors, dentists and teachers, and have been doing this since 1841.

Our customers are extraordinary - the people who shape the world we live in for the better. We chose to shape our world around the exceptional._

We currently employ around 1400 people, and our success comes from a history of evolving to embrace new challenges. Transformation is key to how we work, so no matter what your job title might be, if you are someone who can help us shape the future, you'll fit right in and have a voice here._
We are proud supporters of the ABI Making Flexible Work campaignwhich means we are open to discuss flexible working, job shares and part time options. We also support hybrid ways of working, where you can split your week working from home and our iconic Oswestry Office._

Your Role:

Practice Plan Group is the second largest player in the private dental plans market, and we are undertaking a transformation programme to build on already firm operational foundations to enable us to go from good to great in providing customer service to our practices and their patients.

We are looking to welcome new frontline Customer Service advisors to join our Practice Plan Division.

You'll work at the heart of our Customer Operations Department and will be absolutely vital to building and maintaining customer relationships.

Love working in Customer Service, but don't have experience working in a Contact Centre? Don't worry, we'll provide you with full training

Typically, you'll start in our Customer Engagement Centre, looking after a high volume of policy enquiries, and as you gain more experience within the business, we'll upskill you to move into the different specialist teams, who look after more technical queries for Claims, Servicing or New Business for Pensions and Investments.

What you'll be doing:

Logging relevant tasks after each call to ensure that customer service enquiries are actioned appropriately
Manage complaints effectively, owning the complaint until resolved or transferred.
Liaise with the back office and technical teams inorder to resolve customer queries where you can
Identifying and creating sales opportunities from inbound calls in line with personal and team targets.
Administrative work between customer service calls
We know the best teams are made up of inclusive groups of diverse people where everyone's contribution counts, and we believe everyone has the right to proudly be themselves. We're building a culture where difference is actively encouraged and simply recruit the best people for the job irrespective of lifestyle, life history and life choices.

We're looking for:

Transferable Customer Service experience

- either face to face or over the phone; perhaps you've worked in retail, hospitality or similar

A natural desire to help people, and are passionate about your work
A great engaging telephone manner and attention to detail

- it's all about communication, so we need both written and verbal skills

Willingness and desire to undergo training
The ability to manage complaints effectively, taking ownership and resolving

The financials on offer:

Annual salary of £20,614 £22,000 per annum (dependent on experience), reviewed annually
Annual Performance based Bonus
A great pension scheme company matched plus 2% (up to 10%).
When you're working in the office, you'll be based in our Oswestry location, where we have free parking and are close to amenities and public transport links.
For your first 4 6 weeks in the role, you'd work from the office so we can support and train you. Once you're settled, we can offer more flexible working helping you keep a healthy worklife balance with some days from home

Reward and Recognition (The core benefits you'd probably expect)

25 days holiday plus bank holidays (rising to 28 days with service anniversaries).
Buy extra holiday days or sell holiday you don't need.
Life assurance worth four times your base pay
Flexible benefits includes our travel loan/car parking scheme, cycle to work programme plus others
Discounts across major brands in retail, health, wellbeing and leisure.
Employee assistance programme we help you, take care of you

Flexible & Inclusive (The extras you might be surprised by):