Community Shop Supervisor - East London, United Kingdom - SCT

SCT

Verified Company

East London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB DESCRIPTION

Post Title Community Shop Supervisor

Responsible to Community Shop Manager with dotted line to Community Shop Assistant Manager

Purpose of Post Provide Assistance to Community Shop Manager and Community Shop Assistant Manager

Salary Grade 1 £20,222 Per Annum

Hours 35 hours per week

Location Primarily Leytonstone, but may be required to work in other SCT Charity Shops in East London

Role and Responsibilities:

We are recruiting for a Shop Supervisor to join our diverse and engaged team in our shop.

It's a great opportunity to deliver positive social impact in the local community and contribute to funding the vital work of SCT.

As Shop Supervisor, you will be responsible for maintaining high standards on our shop floor, supporting volunteers to provide excellent customer service.

As well as involvement in stock selection, pricing and merchandising.

A key part of the role will be to engage the shop within the local community with the onboarding of new volunteers.

To be successful in this role you will have retail experience or experience of working within a busy environment.

Experience of providing a high standard of customer service and will have the ability to deal effectively with conflicting priorities.

You will have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.

The post holder will have excellent interpersonal skills and the ability to deal with challenging situations and individuals with a range of needs.

You will have knowledge of social media platforms such as Instagram and have a keen eye for fashion trends.

Assisting the Managers and assistant managers to achieve the following and using your initiative as necessary:

To achieve maximum sales at all times
To ensure that a high standard of service to customers is maintained at all times
To maintain a high standard of display both in the shop and in the windows
To ensure that the shop is clean and tidy at all times
To ensure merchandise is clearly ticketed, sized and priced
In consultation with the Shop Manager, arrange shop fittings to make the best use of space and to maximise sales
To rotate stock so that no garment remains on the rails for longer than the specified rotation period
To open and close the shop as specified by the Shop Manager
To recruit and train volunteers to ensure they are able to perform tasks efficiently and effectively
To ensure that key volunteers are adequately trained in the supervision and general management of the shop in the manager's absence
To complete all paperwork correctly and promptly
To reconcile each day's takings, keeping a clear and accurate record and pass them onto the Administrator for banking
To control all shop expenses within the budget agreed with the Shop Manager
To ensure adequate stocks of necessary supplies are available by ordering on a regular basis
To ensure that all sales are correctly recorded
To ensure all money is kept secure
To keep valuable donations in a secure place
To be flexible when tasks not covered by the job description have to be undertaken
To comply with guidelines within the staff handbook
To be willing to cover at other shops when, and if, necessary
To keep stockrooms clean and tidy
To work within SCT guidelines to establish a social media presence for the shop

Person Specification

Skills and Knowledge - Essential**- Good literacy and numeric skills.

Good team working and interpersonal skills.
Good verbal and communication skills.
Flexible approach to work with the ability to cooperate with other members of staff

Experience:

-
Essential

Retail Experience

Experience:

-
Desirable

Experience of working with donated goods
Charity shop background
Working with and recruiting volunteers

Cultural Indicators:

-
Essential
Delivering Results

Delivers great outcomes through our vision and strategy, effectively planning and meeting targets

Continual Improvements

Consistently seeks to improve how we do things to achieve and Embraces change and innovation

Effective Communication

Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them

One Team

Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise

Salary:
From £20,222.00 per year

Benefits: