Call Centre Operator - Sheffield, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Sheffield, United Kingdom

2 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative.

As a Call Center Representative, you will be responsible for providing excellent customer service and handling inbound and outbound calls.

This is a great opportunity for someone who enjoys helping others and has strong communication skills.


Requirements:


  • Answer incoming calls from customers and provide assistance or information as needed
  • Make outbound calls to follow up on customer inquiries or resolve issues
  • Listen actively to customers' concerns and provide appropriate solutions
  • Upsell products or services to customers when applicable
  • Enter customer information and call details into the database accurately
  • Maintain a high level of professionalism and phone etiquette at all times
  • Collaborate with team members to ensure customer satisfaction

Experience:


  • Previous experience in a call center or customer service role is preferred
  • Proficiency in English is required
  • Strong communication skills, both verbal and written
  • Ability to analyze customer needs and provide appropriate solutions
  • Excellent data entry skills with attention to detail
  • Multilingual abilities are highly desirable

Job Types:
Full-time, Permanent


Pay:
From £25,044.36 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 19/05/2024
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